Amia Moore

Being a customer service representative consists of providing support for valued customers. It is my job to answer customer questions in a professional demeanor, and communicate information to address their needs. I am trained to keep angry customers calm by remaining calm myself, listening to their concerns, demonstrating empathy through verbal and nonverbal cues, and focusing on a solution to their problem without taking their frustration personally. My main responsibility is to retrieve customers' gas bills and use decision-making based on monthly usage records to suggest services that better meet the clients' needs. I document their current rates and relay the proper information about obtaining a more suitable service. I then submit customers' personal information, cooperating with the customer verbally first to ensure I entered everything correctly, and then confirming with the customer electronically. In instances where customers are not in possession of certain information, or do not know how to obtain it, it prompts me to research the needed information on the internet.

As a Behavior and Instructional Paraeducator, I provide direct support to our students by assisting teachers and students for the cases assigned to me each day. My responsibilities include documenting daily logs of students' behavior and progress, creating behavior intervention plans, and reporting on each individual's development. I work in a classroom setting and provide direction, guidance, and support to students of varying backgrounds with behavior challenges. I play a key role in implementing behavior intervention plans (BIPs) by following school rules and regulations. Providing positive reinforcement and offering personalized support during school and social activities. I collaborate and communicate daily with parents, students, teachers, and other staff to assess each student's progress, provide suggestions, and ensure the educational goals for each student are met. Additionally, creating a safe space for students by looking out for indicators of domestic violence, drug use, alcohol use, verbal abuse, and physical abuse, and following procedures to report such signs. Overall, analyzing situations accurately and maintaining a structured environment is important for each student's growth and success.

• Use of all microsoft systems, school wide systems, and daily computer use.

Working as a detail-oriented distribution worker, I have proven my ability to efficiently compile records and verify the accuracy of product quantity, information, and quality while using basic arithmetic. Inserting the correct information into an organized log to maintain and update records was crucial. With this information, I would create labels and ensure identification to prepare for shipment by proofreading and spell-checking for errors. Maintaining a cooperative work relationship with co-workers allowed the process of verifying the orders and ensuring they meet guidelines to be smooth and efficient. As a brand ambassador, I generated awareness about the company and its products by engaging with customers of different backgrounds, while aiming to increase sales. Furthermore, my responsibility was to gather prospective customers' feedback to inform marketing strategies.

As a Sales Associate, I was responsible for providing exceptional customer service by assisting customers in selecting footwear and clothing based on their style, size, comfort, and personal preferences. I offered personalized recommendations to enhance their shopping experience, and ensured each customer was provided with friendly and professional attention. Building connections with customers by introducing the product that suits their needs. I maintained the sales floor, keeping it clean and organized, while being visually appealing. Tracking daily sales and store goals, and providing suggestions to management to achieve our goals. Keeping accurate track of stock records by scanning product details to document the quantity, then verifying manually by counting to check for discrepancies.