Timeline
Work History
Skills
Summary
Work Preference
Work Availability
Languages
Education
Overview
BusinessAnalyst
Ami Soni

Ami Soni

Shift Leader
Waterloo,ON

Timeline

Shift Leader

Mark's
02.2025 - Current

Business Analytics - Information Technology Management

Conestoga College
09.2024 - 04.2025

Information Technology Project Management - Information Technology

Conestoga College
01.2024 - 08.2024

Customer Attendant

Mustafa Centre, Singapore
07.2022 - 11.2023

Assistant Store Manager

D-Mart Shopping Centre
03.2021 - 06.2022

Master of Science in IT - Information Technology

Charusat University
03.2012 - 07.2014

BCA - Information Technology

JG International College
01.2009 - 11.2011

Work History

Shift Leader

Mark's
02.2025 - Current
  • Supervised and coordinated daily store operations, ensuring optimal workflow and high team productivity.
  • Led and motivated team members while ensuring adherence to company policies and operational standards.
  • Managed opening/closing procedures including cash handling, security checks, and loss prevention compliance.
  • Oversaw inventory control, shipping/receiving, and stock replenishment to minimize stock-outs and improve accuracy.
  • Fulfilled eCommerce orders and monitored store transfers, supporting omni-channel retail operations.
  • Conducted daily starter meetings, coached staff, and tracked performance to meet departmental goals.
  • Provided mentorship and training to new associates, boosting team efficiency and skillsets.
  • Executed seasonal merchandising setups and line sheet compliance in the footwear department.
  • Reported daily sales, inventory status, and team performance to upper management.

Customer Attendant

Mustafa Centre, Singapore
07.2022 - 11.2023
  • Greeting customers warmly and attending their queries
  • Helping customers to identify correct equipment needed
  • Acted as a bridge between customers and management
  • Delivered exceptional customer service by promptly addressing customer needs and providing helpful recommendations
  • Maintained store appearance by keeping the store tidy and restocking shelves
  • Handled cash and credit transactions accurately and efficiently
  • Conducted inventory checks, reporting discrepancies to management

Assistant Store Manager

D-Mart Shopping Centre
03.2021 - 06.2022
  • Implemented promotional activities and merchandising displays
  • Facilitate effective communication between staff and management
  • Inventory management
  • Ensured high customer satisfaction by resolving issues promptly and offering assistance
  • Participated in store upkeep by overseeing restocking, seasonal changeovers maintaining the store’s appearance
  • Supervised and assisted in managing cash and credit transactions to ensure accuracy
  • Addressed operational issues as they arose, providing solutions to enhance efficiency
  • Managed a large team. Imparted training to team members
  • Lead the team by example, demonstrating high energy and enthusiasm to motivate and achieve sales goals

Skills

  • Team Leadership & Staff Development
  • Cash Handling & POS System Operations
  • Customer Service Excellence & Management
  • Conflict Resolution & Problem Solving
  • Visual Merchandising & Seasonal Replenishment
  • Inventory Control & Stock Reconciliation
  • eCommerce Fulfillment & Store Transfers
  • Shift Scheduling & Operational Planning
  • Training Assistance & Staff Mentorship
  • Sales Reporting & Workflow Coordination
  • Adaptability in Fast-Paced Retail Environments
  • Work Ethics & Positive Attitude

Summary

Diligent and motivated Shift Leader with over four years of experience in retail leadership, operations management, and team development. Proven ability to lead high-performing teams, ensure smooth workflow, and drive sales performance in fast-paced environments. Skilled in conflict resolution, customer service, and omni-channel retail execution. Adaptable, results-oriented, and committed to delivering operational excellence and team success.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsHealthcare benefitsPaid sick leave

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)
Marathi
Advanced (C1)

Education

Business Analytics - Information Technology Management

Conestoga College
Kitchner, ON
09.2024 - 04.2025

Information Technology Project Management - Information Technology

Conestoga College
Waterloo, ON
01.2024 - 08.2024

Master of Science in IT - Information Technology

Charusat University
India
03.2012 - 07.2014

BCA - Information Technology

JG International College
India
01.2009 - 11.2011

Overview

4
4
years of professional experience
6
6
years of post-secondary education

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Ami SoniShift Leader