Ami Shukla
Oakville,ON
Summary
Administrative professional with solid track record of optimizing office operations and supporting executive teams. Known for reliability, adaptability, and effective collaboration with colleagues. Skilled in managing schedules, handling complex administrative tasks, and ensuring smooth workflow to achieve organizational goals.
Diligent Administrator with strong background in coordinating administrative office functions and ensuring seamless operations. Demonstrated ability to manage schedules, organize meetings, and streamline office processes. Proven skills in communication and problem-solving to enhance team efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Office Coordinator
BCITS Canada INC.
Oakville, ON
06.2018 - 12.2020
- Coordination: Coordinated project schedules, ensuring timely completion of deliverables and efficient resource allocation.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Efficiency: Streamlined office processes, reducing redundant tasks and improving time management.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Office Operations: Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Problem-Solving & Adaptability: Managing last-minute changes in a fast-paced environment with a "proactive mindset".
- Discretion: Managing sensitive business and client information with absolute confidential. Coordinated cross-departmental communication.
- Scheduling: Managed scheduling and logistics for executive meetings and events.
Medical Receptionist
Dr P. Acharya Surgeries
Ahemdabad
04.2016 - 01.2018
- Contributed to a positive fast-paced work environment by collaborating effectively with colleagues and supporting team initiatives.
- Managed patient scheduling and appointments efficiently to optimize office workflow.
- Processed patient intake forms accurately, ensuring required compliances.
- Implemented appointment reminder system, reducing no-show rates significantly.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Assistant (OPD & Cancer Services)
NHS – National Health Services, Newham General Hospital
London, UK
03.1998 - 12.2015
- Patience Experience: Managed patient flow by scheduling appointments, verifying insurance, and updating Electronic Health Records (EHR) with >99% accuracy.
- Reduced examination room turnover time by 12% through meticulous inventory and preparation.
- Provided compassionate support during critical patient interactions, effectively managing expectations and diffusing any tensions.
- Educated patients on treatment plans, medication instructions, and preventive care measures.
- Enhance practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- Soft Skills: Communication, Empathy, Attention to Detail, Time Management, Multitasking.
- Welcome patients by greeting them in person or on the telephone.
- Administrative Tasks: Supported administrative tasks, including answering phones, managing billing information, and handling referrals.
- Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
- Prepare patients for the health care visit by directing and/or accompanying them to the examining room
- Secure patient information and maintain patient confidence by completing and safeguarding medical records.
- Counsel patients by transmitting physician's orders and questions.
- Educate patients by providing suggested medical information.
- Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
- Update job knowledge by participating in educational opportunities and reading professional publications.
Administration/Clerical Assistant
BANK OF INDIA
London, UK
05.1996 - 02.1998
- Achieved seamless administrative support for branch operations, contributing to overall efficiency and accuracy.
- Created fixed deposit certificates with precision, utilizing advanced word processing techniques.
- Completed statement and fixed deposit reconciliations, ensuring financial integrity.
- Facilitated foreign currency transactions with the main branch and NatWest clearing, improving operational effectiveness.
- Resolved customer inquiries and complaints promptly, while managing filing and typing responsibilities.
- Mastered time management to navigate rapid currency fluctuations and meet critical deadlines, excelling in a collaborative team setting.
Customer Care Representative
DSS MOBILE COMMUNICATION
Navrangpura, Ahmedabad, India
04.1996 - 05.1997
- Achieved high customer satisfaction through effective training of customer care team.
- Delivered successful relocation of paging system by conducting comprehensive research and analysis.
- Enhanced customer engagement by proactively contacting database for feedback.
- Met project deadlines through strategic time management.
- Streamlined fault logging process using computerized systems for improved efficiency.
- Contributed to competitive analysis in billing and pre-sales department to inform strategic decisions.
Education
Vidyanagar School
04-1992
Bachelor of Arts - Psychology
Gujarat University
04-1995
Vidyanagar School
04-1992
Skills
- Customer Focus & Experience
- Written and Verbal Communication
- Professionalism & Maturity
- Office Administration
- Scheduling Appointments
- Team-Orientated
- MS 365
- Working in a dynamic fast-paced environment
- Confidentiality
- Attention to detail
- Inbound phone call handling
Accomplishments
- Achieved increased customer satisfaction through effective communications and handling.
- Collaborated with various team members to improve coordination of customer data.
Foreign Languages
English
Hindi
Gujarati
Certification
- Clinical Psychology Certification
- Enhanced Customer Care Certification
Timeline
Administrative Office Coordinator
BCITS Canada INC.
06.2018 - 12.2020
Medical Receptionist
Dr P. Acharya Surgeries
04.2016 - 01.2018
Medical Assistant (OPD & Cancer Services)
NHS – National Health Services, Newham General Hospital
03.1998 - 12.2015
Administration/Clerical Assistant
BANK OF INDIA
05.1996 - 02.1998
Customer Care Representative
DSS MOBILE COMMUNICATION
04.1996 - 05.1997
Vidyanagar School
Bachelor of Arts - Psychology
Gujarat University
Vidyanagar School