Ami Pineault

Receptionist

Metrowork

06.2014 - 06.2018

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Maintained confidentiality of information regarding clients and company.
Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Routed incoming mail and messages to relevant personnel without delay.
Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Compiled information from files and research to satisfy information requests.