Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Ami Patel

St. Thomas,ON

Summary

Detail-oriented and adaptable Office Administrator with 4 years of diverse experience in managing administrative functions across various settings. Demonstrated expertise in handling accounts, scheduling, customer service, and office coordination. Proficient in MS Excel and MS Word, with a strong ability to quickly learn and integrate new systems and processes. Adept at optimizing workflows, supporting team efficiency, and delivering exceptional service in dynamic environments. Proven track record of successfully navigating fast-paced and evolving work conditions while maintaining accuracy and professionalism.

Overview

5
5
years of professional experience

Work History

Dental Office Administrator

First Avenue Family Dentistry
02.2024 - Current
  • Managed all aspects of dental office administration, including patient scheduling, records management, and appointment coordination, ensuring a seamless and efficient office operation.
  • Accurately handled A/R duties, including billing, processing payments, and tracking outstanding balances, resulting in a 20% improvement in collections and reduction in overdue accounts.
  • Processed dental claims and insurance verification, ensuring accurate coding and timely submission to maximize reimbursement and minimize claim denials.
  • Provided exceptional service to patients, addressing their inquiries, resolving billing issues, and ensuring a positive patient experience, contributing to a 15% increase in patient satisfaction scores.
  • Maintained precise financial records and prepared detailed reports on billing and payment activities, aiding in financial oversight and operational efficiency.
  • Efficiently handled and resolved billing discrepancies and insurance claim issues, leading to a 30% decrease in claim rejections and faster resolution times.
  • Utilized dental practice management software and office systems to manage patient information, billing data, and appointment schedules, enhancing overall office efficiency.

Administrative Assistant

Delta Hotel By Marriott
03.2022 - 12.2023
  • Managed front desk operations, guest check-ins and check-outs, and room reservations, ensuring a high level of guest satisfaction and smooth daily hotel operations.
  • Accurately handled A/R duties, including invoicing, payment processing, and tracking outstanding balances, resulting in a 15% improvement in revenue collection and reduced accounts receivable aging.
  • Processed hotel billing, including charges for room stays, amenities, and incidentals, ensuring accurate and timely billing, which led to a 20% reduction in billing errors and disputes.
  • Generated and analyzed financial reports, including accounts receivable and payable summaries, to assist in budgeting and financial planning.
  • Provided exceptional support to clients and vendors, addressing inquiries, resolving billing issues, and maintaining professional relationships.
  • Coordinated office operations, scheduled meetings, managed calendars, and performed general administrative duties to support efficient office functioning.
  • Collaborated with hotel staff across departments to align on billing procedures, improve guest services, and support overall hotel objectives.

Administrative Assistant

Lovely Pao Inc.
03.2021 - 03.2022
  • Processed incoming payments, tracked outstanding invoices, and followed up with clients to ensure timely collections and accurate financial records.
  • Managed vendor invoices, prepared and issued payments, and reconciled accounts to maintain precise financial documentation and strong vendor relationships.
  • Coordinated and executed payments to vendors, including managing payment schedules and resolving any discrepancies to ensure timely and accurate transactions.
  • Monitored and updated delivery schedules to ensure timely fulfillment of orders, coordinated with logistics teams, and tracked shipment status to meet production deadlines.
  • Coordinated office activities, scheduled meetings, managed calendars, and performed general administrative tasks to enhance office efficiency.
  • Utilized accounting software and office management systems for managing invoicing, payments, and delivery schedules, streamlining financial and administrative processes.

Customer Service Representative

University for Guelph
10.2019 - 05.2020
  • Handled and resolved student concerns and complaints, offering effective solutions, and ensuring a positive resolution to maintain high levels of student satisfaction.
  • Processed student applications, updated academic records, and managed student files, ensuring accuracy and confidentiality in accordance with university policies.
  • Assisted in organizing and promoting university events, workshops, and orientations, contributing to successful program execution and enhanced student involvement.
  • Utilized university database systems to update and track student information, generate reports, and maintain accurate records for academic and administrative purposes.
  • Gathered and analyzed student feedback to identify areas for improvement, contributing to the development of strategies for enhancing the overall student service experience.
  • Identified and addressed issues related to student services and academic processes, implementing solutions to improve efficiency and student satisfaction.

Education

Some College (No Degree) - Account Payable And Receivable

ICIT
04.2024

Associate of Applied Science - Applied Environmental Science

Fleming College
09-2019

Associate of Applied Science - Waste Water System Operation And Management

Fleming College
09-2018

Bachelor of Science - Environmental Science

Gujarat University
04-2016

Skills

  • Multitasking
  • Billing
  • Invoicing
  • Analysis
  • Reporting
  • Negotiation
  • Documentation
  • Scheduling
  • Customer Service
  • MS Excel
  • MS Word

Availability

Full time 

Timeline

Dental Office Administrator

First Avenue Family Dentistry
02.2024 - Current

Administrative Assistant

Delta Hotel By Marriott
03.2022 - 12.2023

Administrative Assistant

Lovely Pao Inc.
03.2021 - 03.2022

Customer Service Representative

University for Guelph
10.2019 - 05.2020

Some College (No Degree) - Account Payable And Receivable

ICIT

Associate of Applied Science - Applied Environmental Science

Fleming College

Associate of Applied Science - Waste Water System Operation And Management

Fleming College

Bachelor of Science - Environmental Science

Gujarat University

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Ami Patel