Summary
Overview
Work History
Education
Skills
Timeline
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Ami Patel

St. Thomas,ON

Summary

Detail-oriented and adaptable Office Administrator with 4 years of diverse experience in managing administrative functions across various settings. Demonstrated expertise in handling accounts, scheduling, customer service, and office coordination. Proficient in MS Excel and MS Word, with a strong ability to quickly learn and integrate new systems and processes. Adept at optimizing workflows, supporting team efficiency, and delivering exceptional service in dynamic environments. Proven track record of successfully navigating fast-paced and evolving work conditions while maintaining accuracy and professionalism.

Overview

5
5
years of professional experience

Work History

Dental Office Administrator

First Avenue Family Dentistry
St Thomas, Ontario
03.2024 - Current
  • Coordinated patient scheduling, managed appointments, and handled patient intake to ensure efficient office operations and exceptional customer service.
  • Processed insurance claims, handled billing inquiries, and ensured accurate coding of dental procedures for timely reimbursement and financial accuracy.
  • Managed front desk activities, including answering phones, greeting patients, and addressing inquiries, to provide a welcoming environment and smooth office flow.
  • Assisted with staff scheduling, facilitated communication between dental professionals, and managed office supplies to ensure a well-organized work environment.
  • Verified insurance coverage, explained benefits to patients, and managed pre-authorizations to ensure accurate processing of claims, and reduce claim denials.
  • Processed payments, managed patient payment plans, and facilitated transactions through various payment methods to ensure accurate financial operations.

Administrative Assistant

Delta Hotel By Marriott
Guelph, Ontario
03.2022 - 12.2023
  • Monitored and processed incoming payments, managed customer accounts, tracked overdue invoices, and followed up with clients to ensure timely collection.
  • Handled vendor invoices, processed payments, managed expense reports, and reconciled accounts to maintain accurate financial records and positive vendor relations.
  • Prepared and issued invoices, ensured accurate coding of transactions, and addressed any discrepancies to facilitate efficient billing and collections.
  • Generated and analyzed financial reports, including accounts receivable and payable summaries, to assist in budgeting and financial planning.
  • Provided exceptional support to clients and vendors, addressing inquiries, resolving billing issues, and maintaining professional relationships.
  • Coordinated office operations, scheduled meetings, managed calendars, and performed general administrative duties to support efficient office functioning.
  • Prepared financial documents, reports, and correspondence, ensuring accuracy and timely delivery to internal and external stakeholders.

Administrative Assistant

Lovely Pao Inc.
Guelph, Ontario
03.2021 - 03.2022
  • Processed incoming payments, tracked outstanding invoices, and followed up with clients to ensure timely collections and accurate financial records.
  • Managed vendor invoices, prepared and issued payments, and reconciled accounts to maintain precise financial documentation and strong vendor relationships.
  • Coordinated and executed payments to vendors, including managing payment schedules and resolving any discrepancies to ensure timely and accurate transactions.
  • Monitored and updated delivery schedules to ensure timely fulfillment of orders, coordinated with logistics teams, and tracked shipment status to meet production deadlines.
  • Coordinated office activities, scheduled meetings, managed calendars, and performed general administrative tasks to enhance office efficiency.
  • Utilized accounting software and office management systems for managing invoicing, payments, and delivery schedules, streamlining financial and administrative processes.

Customer Service Representative

University for Guelph
Guelph, Ontario
10.2019 - 05.2020
  • Handled and resolved student concerns and complaints, offering effective solutions, and ensuring a positive resolution to maintain high levels of student satisfaction.
  • Processed student applications, updated academic records, and managed student files, ensuring accuracy and confidentiality in accordance with university policies.
  • Assisted in organizing and promoting university events, workshops, and orientations, contributing to successful program execution and enhanced student involvement.
  • Utilized university database systems to update and track student information, generate reports, and maintain accurate records for academic and administrative purposes.
  • Gathered and analyzed student feedback to identify areas for improvement, contributing to the development of strategies for enhancing the overall student service experience.
  • Identified and addressed issues related to student services and academic processes, implementing solutions to improve efficiency and student satisfaction.

Education

Associate of Applied Science - Applied Environmental Science

Fleming College
Lindsay, ON
09-2019

Associate of Applied Science - Waste Water System Operation And Management

Fleming College
Lindsay, ON
09-2018

Bachelor of Science - Environmental Science

Gujarat University
India
04-2016

Some College (No Degree) - Account Payable And Receivable

ICIT
Mississauga, ON

Skills

  • Multitasking
  • Billing
  • Invoicing
  • Analysis
  • Reporting
  • Negotiation
  • Documentation
  • Scheduling
  • Customer Service
  • MS Excel
  • MS Word

Timeline

Dental Office Administrator

First Avenue Family Dentistry
03.2024 - Current

Administrative Assistant

Delta Hotel By Marriott
03.2022 - 12.2023

Administrative Assistant

Lovely Pao Inc.
03.2021 - 03.2022

Customer Service Representative

University for Guelph
10.2019 - 05.2020

Associate of Applied Science - Applied Environmental Science

Fleming College

Associate of Applied Science - Waste Water System Operation And Management

Fleming College

Bachelor of Science - Environmental Science

Gujarat University

Some College (No Degree) - Account Payable And Receivable

ICIT

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