Ami Patel
St. Thomas,ON
Summary
Dedicated and results-driven Customer Service Representative with over 5 years of experience in providing exceptional support and assistance to diverse clientale. Proficient in handling a high volume of customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. Adept at leveraging product knowledge and company resources to address customer needs and exceed performance targets. Known for my ability to maintain composure in challenging situations, while consistently delivering positive experiences that foster long-term customer relationships. Seeking to leverage proven expertise in customer service to contribute to a dynamic team and drive continued excellence in client support.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Delta Hotels By Marriott
03.2022 - 12.2023
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Lovely Pao Inc.
02.2021 - 03.2022
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted available products and services to customers during service, account management, and order calls.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Max Life Insurance Co. Ltd
04.2016 - 06.2017
- Engaged with clients on a daily basis, providing empathetic and knowledgeable assistance regarding their life insurance policies, claims, and inquiries.
- Utilized active listening skills to understand clients' needs and concerns, tailoring solutions to meet their individual circumstances.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed a high volume of incoming calls and emails, ensuring prompt and accurate responses to maintain customer satisfaction and retention.
- Assisted clients with policy updates, beneficiary changes, and premium payments, ensuring all transactions were processed efficiently and accurately.
- Collaborated with internal departments such as underwriting and claims processing to expedite resolution of client issues and ensure a seamless customer experience.
- Professional manner, aiming to reach mutually satisfactory resolutions while upholding company policies and procedures.
Education
No Degree - Financial Analysis
ICIT Canada
Mississauga, Canada05.2024
Associate of Applied Science - Applied Environmental Science
Fleming College
Peterborough, ON09.2019
Bachelor of Science - Environmental Science
Gujarat University
India04.2016
Skills
- Excellent Communication Skills
- Active Listening
- Empathy
- Patience
- Computer Proficiency (CRM)
- Time Management
- Adaptability
- Attention to Detail
- Positive Attitude
- Microsoft Excel (Advanced)
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Additional Information
Availability
Full time
Timeline
Customer Service Representative
Delta Hotels By Marriott
03.2022 - 12.2023
Customer Service Representative
Lovely Pao Inc.
02.2021 - 03.2022
Customer Service Representative
Max Life Insurance Co. Ltd
04.2016 - 06.2017
No Degree - Financial Analysis
ICIT Canada
Associate of Applied Science - Applied Environmental Science
Fleming College
Bachelor of Science - Environmental Science
Gujarat University
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