Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ami Patel

St. Thomas,ON

Summary

As a dedicated customer representative, have honed communication, problem-solving, and organizational skills in a fast-paced and client-focusedenvironment. Recognizing the importance of efficiency and attention to detail, eager to transition into an administrative role where can apply customer-centric mindset to contribute positively. Despite having limited direct administrative experience, commitment to delivering excellent service, adaptability, and quick learning abilities position as a motivated candidate ready to take on new challenges and excel in a different professional setting.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Delta Hotels By Marriott
03.2022 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.

Internship Student

Phoenix Assurance Pvt Ltd.
04.2016 - 06.2017
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
  • Streamlined office processes with diligent organization, resulting in improved efficiency.
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Expanded industry knowledge by conducting research and attending relevant workshops or training sessions.
  • Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.

Education

Intermediate Certificate - Financial Analysis

ICIT Canada
Mississauga, ON
05.2024

Intermediate Certificate - QA Analyst

Techno Canada
Toronto, ON
12.2022

Post-Graduation Certificate - Applied Environmental Science

Fleming College
Peterborough, ON
09.2019

Post-Graduation Certificate - Advanced Water Systems Operations And Management

Fleming College
Peterborough, ON
09.2018

Bachelor of Science - Environmental Science

Gujarat University
Gujarat, India
04.2016

Skills

  • Microsoft excel(Advanced, Vlookup, pivot tables etc)
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Complaint Resolution
  • Product Knowledge
  • Credit Adjustments
  • Customer Service
  • Computer Proficiency
  • SAP software (Learning)
  • JEERA
  • Cucumber

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional

Timeline

Customer Service Representative

Delta Hotels By Marriott
03.2022 - 12.2023

Internship Student

Phoenix Assurance Pvt Ltd.
04.2016 - 06.2017

Intermediate Certificate - Financial Analysis

ICIT Canada

Intermediate Certificate - QA Analyst

Techno Canada

Post-Graduation Certificate - Applied Environmental Science

Fleming College

Post-Graduation Certificate - Advanced Water Systems Operations And Management

Fleming College

Bachelor of Science - Environmental Science

Gujarat University
Ami Patel