Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ami Patel

Cambridge,ON

Summary

Health Office Administrator with strong expertise in the management of the healthcare system, devoted to providing exceptional customer service, optimizing administrative processes, enhancing patient scheduling, and keeping accurate records. In a busy medical office setting, I am seeking to improve operational effectiveness and contribute to a great patient experience.

Overview

1
1
year of professional experience

Work History

Cashier, SCO Attendant, Customer Service Representative

Walmart
07.2022 - Current
  • Use strong verbal communication and teamwork skills to guide customers, resolve customer complaints, and provide information
  • Apply the ability to learn new skills quickly to cross-train in handling merchandise returns and exchanges, scan goods, ensure accurate pricing and tags, and provide seamless coverage for absences.

Pharmacy Assistant (Volunteer)

Planet Health Pharmacy
03.2023 - 09.2023
  • Communicating with doctors and other medical staff
  • Helping and communicating with patients/customers for their prescription and OTC needs
  • Act as a liaison between the physicians and clinic staff, numerous patient support programs, and patients to ensure patient therapy runs smoothly
  • Helping to pack orders as needed and prepare a Blister pack of drugs
  • Strong knowledge and understanding of patient support programs
  • Ensure timely preventative maintenance is conducted on all the medical devices in the pharmacy
  • Maintain and update the Manual Excel tracker for all the medical devices to track all the pump movements with patients, nurses, clinics, as well as vendors for service
  • Work in close contact with the Vendors to ensure timely delivery of service and contractual agreements
  • Maintaining inventories of supplies necessary for compounding
  • Ensure new devices, accessories, and supplies are added to inventory through standard procedures
  • Performed budgeting and cost analysis for medical equipment and supplies projects
  • Worked well with all the teams to ensure timely completion of assigned tasks and project deliverables.

Medical Admin Student

Schlegel Villages, The village of Winston Park
07.2023 - 08.2023
  • Implemented electronic health records (EHR) system, resulting in improved accuracy and accessibility of patient information
  • Managed billing and insurance claims and resolution of payments
  • Updated and managed TB and other immunization charts using EMR and under physical charts
  • Coordinated with medical staff to ensure seamless patient care, scheduling procedures, and referrals to specialists
  • Compiling and analyzing administrative data to generate reports for management and regulatory bodies
  • Using data to identify trends and areas requiring attention
  • Monitoring and maintaining medical and office supplies inventory
  • Ordering necessary supplies and equipment while ensuring cost-effectiveness
  • Facilitating effective communication between healthcare providers, administrative staff, and patients
  • Participating in quality improvement initiatives to enhance patient care and operational efficiency
  • Worked with Covid vaccination program and updated information physically and electronically
  • Ability to respect confidentiality, including paper, electronic, and other mediums
  • Updated patient demographic chart and physician information
  • Performed all tasks with time management and organizational skills
  • Performed excellent communication skills and therapeutic communication with the patient
  • Helped the pharmacist in certain areas and for the Tamiflu vaccination
  • Fax and scan the documentation for further process to the doctor's office, pharmacy, or a patient's family.

Education

Health Office Administration diploma certificate -

Conestoga College
Guelph, ON
08.2023

Master of Pharmacy (Pharmaceutical Assurance) degree certificate - Pharmaceutical Quality Assurance And Quality Control

Maliba Pharmacy College
Bardoli, Gujarat
05.2019

Bachelor of Pharmacy degree certificate - Pharmacy

Gujarat Technological University
Ahmedabad, Gujarat
06.2016

Skills

  • I have obtained knowledge of medical and dental anatomy, physiology, and terminology of Canadian healthcare
  • Bookings, scheduling, triaging, and confirming appointments
  • Answering phone calls and handling multiple phone lines and transfers as needed
  • Assisting physician as needed for patient vitals, providing information to the patient
  • Skilled with physician-order transcription
  • Maintain and manage patient records, documentation, and effective data entry
  • Office management and front desk operations
  • Billing and Insurance handling
  • Comprehensive understanding of health insurance claims management practices
  • Computer literate with well-developed EMR (Accuro, Meditech, Cerner, Point Click Care) and MS Office skills, keyboarding 45 WPM
  • Privacy and Compliance
  • Problem-solving skills
  • Strong multitasking and time management skills
  • Well-developed skills in customer service, teamwork, communication, and organized

Languages

English
Hindi
Gujarati

Timeline

Medical Admin Student

Schlegel Villages, The village of Winston Park
07.2023 - 08.2023

Pharmacy Assistant (Volunteer)

Planet Health Pharmacy
03.2023 - 09.2023

Cashier, SCO Attendant, Customer Service Representative

Walmart
07.2022 - Current

Health Office Administration diploma certificate -

Conestoga College

Master of Pharmacy (Pharmaceutical Assurance) degree certificate - Pharmaceutical Quality Assurance And Quality Control

Maliba Pharmacy College

Bachelor of Pharmacy degree certificate - Pharmacy

Gujarat Technological University

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Ami Patel