KARI QUESNEL

• Assisted customers with sales needs such as inventory and shipping questions.
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Prepared and presented sales reports and customer profiles to upper management.
• Coordinated responses and resources to handle special client requests.
• Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
• Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
• Received and organized vendors samples for use by sales team.
• Collaborated with sales and marketing teams to create and execute promotional campaigns.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Presented professional image consistent with company's brand values.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Trained new employees on customer service, money handling and organizing strategies.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Contributed to team objectives in fast-paced environment.

Changed linens/cleaned kitchen, bathroom areas and washed folded and replaced towels and bedding. Cleaned mini fridges , microwave, and also vacuumed/mopped and disinfected while following protocols such as cleaning around guest property, as to not touch the property at all. I worked as a 3 member team at this job to a room as the only employees at the motel, working together on every room to improve efficiency and highest standard cleaning.

• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
• Maintained a clean and organized store environment for an enhanced shopping experience.
• Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
• Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
• Received payments by cash, credit, and personal check and remitted correct change.
• Educated customers on different promotions, spirits and wines to facilitate buying decisions.
• Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
• Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
• Contributed to increased sales by offering product recommendations based on customer preferences and needs.
• Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
• Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
• Managed product returns professionally, ensuring seamless exchanges or refunds while adhering to company policies.
• Conducted regular price checks, ensuring accurate pricing information for customers and minimizing discrepancies.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Helped with security of the building.

Bottle sorting, cashier duties, ran forklift.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and was being trained for owning my own dollarstore in which I had my own key/code to the store front.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers and made store deposits to the bank .
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

• Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
• Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
• Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
• Supported team members in completing daily responsibilities, fostering a collaborative work environment.
• Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
• Collaborated with laundry department to ensure availability of clean linens at all times.
• Ensured safety and security of guests'' belongings through diligent handling and storage practices.
• Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.
• Worked as a team,3 workers to efficiently clean each room together as we were the only employees and to be more effective and rotated the room cleaning job tasks each room.

• Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
• Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
• Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
• Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
• Ensured safety and security of guests'' belongings through diligent handling and storage practices.
• Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.
• Streamlined room turnover process by effectively prioritizing tasks and managing time.
• Managed inventory levels and replenished supplies as needed, minimizing waste and reducing costs.
• Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators. Appliances cleaned and bathroom cleaned as shown/Folded towels and was also the laundry attendant as well as chambermaid.
• Replenished guest room water glasses, toiletries, and paper products.
• Inspected guest rooms to replenish soap, paper towels and toiletries.
• Checked appliances in guest rooms to determine good working order.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Responded to guest requests for assistance, toiletries, and personal care items.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Sorted, laundered and put away various laundry items.
• Ran special errands, including retrieving dry cleaning and making requested purchases.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Returned emptied garbage receptacles to proper locations.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Rotated linens in storerooms and replenished when supplies ran low.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Polished fixtures to achieve professional shine and appearance.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Obtained cash bank and stocked service bar to prepare for operation.
• Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Assisted with inventorying beverage stock and bar supplies.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.