AMI MEDRIANO
Richmond,BC
Summary
Proactive Office Assistant with extensive experience in processing orders, managing customer inquiries, and invoicing shipments. Demonstrated success in improving office organization, supporting production teams, and resolving customer complaints. Skilled in data entry, inventory management, and maintaining a safe, productive work environment.
Overview
22
22
years of professional experience
Work History
Office Assistant
Canada Cordage Inc.
02.2017 - 08.2024
- Coordinated in financial tasks such as processing orders, managing inquiries from customers and invoicing of daily shipment.
- Managed shipping schedules and tracking lead time and time of arrival of shipped materials.
- Achieved high levels of accuracy in data entry while adhering to strict shipping deadlines and accounting reports.
- Strengthened office organization by implementing new filing systems, storing and tracking key documents, preparing reports and providing general support for ongoing projects.
- Provided direct support to colleagues working in the production department, ensuring they have the tools and supplies necessary to fulfill their roles on the team.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Production Assistant
Emperor Specialty Foods Ltd.
09.2016 - 01.2017
- Worked with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources
- Maintained a safe and clean work environment, contributing to overall team productivity.
Sales Support Assistant
H.K. Small World (Toyland Company)
02.2003 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Cashier Training Certificate
Vancouver School Board
Vancouver, BC10.2002
No Degree - Computerized Accounting Diploma
Academy of Learning
Richmond, BC04.2002
MBA - Public Administration
Baguio Central University
Baguio City, Philippines06.1995
Bachelor of Arts - Economics
Baguio Colleges Foundation
Baguio City, Philippimes06.1984
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Multitasking
- Organizing Skills
Languages
English
Full Professional
Tagalog
Native or Bilingual
Iloko
Native or Bilingual
Timeline
Office Assistant
Canada Cordage Inc.
02.2017 - 08.2024
Production Assistant
Emperor Specialty Foods Ltd.
09.2016 - 01.2017
Sales Support Assistant
H.K. Small World (Toyland Company)
02.2003 - 03.2015
No Degree - Cashier Training Certificate
Vancouver School Board
No Degree - Computerized Accounting Diploma
Academy of Learning
MBA - Public Administration
Baguio Central University
Bachelor of Arts - Economics
Baguio Colleges Foundation
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