Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Health Care Aide
Reliable Home Care Agency
05.2022 - 07.2024
Empowering individuals in their daily activities
Working in nursing homes and private home care with people with disabilities and elderly.
Assisting with transfer of patients from bed to wheelchair and also taking them for appointments and family gatherings.
Performing small house keeping and cooking meals for them
Documenting their daily activities and keeping a track of incidents reportforms
Health Care Aide
Simcare Health Care Service
03.2022 - 03.2024
Support clients' social, physical, and emotional needs to help integrate into local community.
Go to different nursing homes for helping the elderly to do their daily chores and give them personal support
Assisting individuals with mobility issues by utilizing mechanical lifts and transfers.
Taking initiative in bringing out the best for my clients in their daily activities
Experience in feeding, bathing, personal care, medical administration, tracking fluid intakes, catheter and colostomy bag changing.
Customer Service Manager
Walmart
01.2022 - 02.2022
De-escalated problematic customer concerns by maintaining calm and friendly demeanour.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Home Support Worker
The PARAMED
04.2021 - 01.2022
Assisted non ambulatory individuals with lifting and moving for various needs.
Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Built strong and trusting rapport with clients and their families.
Maximized coverage during key hours by preparing effective schedules.
Personal Support Worker
Walford
08.2019 - 03.2021
Provided on-site and off-site physical, mental and spiritual support and resources to patients and their family.
Prioritized patient files based on needs such as meal kits, educational support and donations.
Helped clients with personal needs from exercise to bathing and personal grooming and assign tasks for coworkers.
Providing a safe and healthy environment for the elderly and people with intellectual disabilities
Assisted with data entries, accounts and inventories
Student Support Professional
Mckellar Park School
01.2020 - 04.2020
Helping the students who have autism, FASD, and other types of serious traumas
Collaborated with conventional education instructors across multiple departments to optimize student learning.
Worked with students with specialized needs to accomplish tasks and build practical skills.
Engaging students in activities and helping them to focus to details
Fostered inclusion in the classroom.
Education
Developmental Service Worker -
Confederation College
12.2022
High School Diploma - undefined
Indian Certificate of Secondary education school
Skills
Leadership
Problem Solving
Organization skills
Communication skills
Critical thinking
Resilience
Extracurricular
Volunteering experience in Indian Schools during art fest and study fair Leader of science fair in Confederation college Active member of Pravah Dance Academy Mentored students with FASD during field placements