Ameya Ranadive
Customer Service Representative
Scarborough,Ontario
Summary
Graduated from Centennial College, in International Business Management, from Sept 2022 to April 2023 and Professional Accounting from Sheridan College, from Sept 2021 to August 2022. Demonstrated ability to improve operational processes, enhance workflow effectiveness, and ensure business compliance through strategic planning and meticulous audits. Proven track record of carefully evaluating data, organizational structures, and operational protocols in order to put effective remedial measures in place. Competent at reaching strict deadlines in fast-paced, high-pressure settings and at managing multiple tasks at once. Willing and able to go to client locations and facilities as needed to conduct in-depth discussions of reports, system walkthroughs, in-person meetings, and complete process understanding.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work History
Senior Analyst II
S&P Global Market Intelligence
Ahmedabad , Gujarat
4 2017 - 2021.11
- Acted as the central contact for 20% of the company's clients, delivering continuous and exemplary communication
- Attained a 30% rate of product upselling, which helped the team surpass and reach its sales goals
- Worked together to build and preserve solid client relations with partners inside and outside the company
- Conducted market research and website performance monitoring, using in-depth knowledge to spot customer trends and assist the sales team with focused product pitches
- Worked in conjunction with technical teams to launch automation projects that minimize manual processes
- Managed service procedures and made creative suggestions for enhancements, which raised client retention rates by 20% and increased client satisfaction by 15%.
Senior Data Researcher
S&P Global Market Intelligence
Ahmedabad , Gujarat
2014.06 - 2017.04
- Diagnosed, troubleshooted, and provided efficient solutions to resolve client concerns
- Resolved more than sixty client calls, offering product upsells to increase client happiness and addressing their issues
- Worked in tandem with both internal and external teams to develop and fortify client connections
- Kept a close eye on website analytics and conducted detailed market trend analysis, using the knowledge gained to help the sales staff make more focused product pitches
- 10% higher client satisfaction and 15% higher client retention rates were the results of improved service procedures brought about by creative solution proposals
- Carried out weekly team training sessions with an emphasis on communication and performance management, which helped to reduce errors by 10% every quarter.
Data Analyst
S&P Global Market Intelligence
Ahmedabad , Gujarat
2012.03 - 2014.06
- Prepared reporting templates to extract meaningful insights
- Evaluated the quality of the data; and conducted qualitative and quantitative analysis of transactions and key financials of private equity firms using internal and external public research sources, including government & regulatory documents, stock exchanges, industry journals, and analyst reports.
Education
Post Graduate Certificate - International Business Management
Centennial College
Toronto, Canada 2022.09 - 2023.05
Post-Graduate Certificate - Professional Accounting
Sheridan College
Toronto, Canada 2021.09 - 2022.05
Chartered Financial Analyst - undefined
ICFAI
Tripura, India 2009.06 - 2016.05
Masters of Business Administration - undefined
Parul University
Vadodara, India 2009.06 - 2012.05
Bachelor of Commerce - Accounts and Finance
Maharaja Sayajirao University
Vadodara, India 2006.04 - 2009.05
Skills
Power BI, Pivot tables
Project Management
Proficient in MS Word, MS Excel, Graphs and chart, PowerPoint
Google Drive, Google Sheets
VLOOKUP
Technical proficiency in ADP
QuickBooks Online, Desktop
Miro Board, BPMN Model, Azure
Rapid learner with a blend of creative and analytical skills
Demonstrated strong teamwork and leadership abilities
Adaptable and instinctive in navigating new and changing environments
IFIC Certified
Client management
Awards
- Employee of the Month - Awarded 3 times in 2014
- Employee of the Quarter - Awarded once in 2015
- Employee of the Month - Awarded 8 times in 2020
- Employee of the Month - Awarded 6 times in 2021
References
References available upon request
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Post Graduate Certificate - International Business Management
Centennial College
2022.09 - 2023.05
Post-Graduate Certificate - Professional Accounting
Sheridan College
2021.09 - 2022.05
Senior Data Researcher
S&P Global Market Intelligence
2014.06 - 2017.04
Data Analyst
S&P Global Market Intelligence
2012.03 - 2014.06
Chartered Financial Analyst - undefined
ICFAI
2009.06 - 2016.05
Masters of Business Administration - undefined
Parul University
2009.06 - 2012.05
Bachelor of Commerce - Accounts and Finance
Maharaja Sayajirao University
2006.04 - 2009.05
Senior Analyst II
S&P Global Market Intelligence
4 2017 - 2021.11
Similar Profiles
Brett JandersBrett Janders
Syndicated Loan Specialist, Special Services at S&P Global Market IntelligenceSyndicated Loan Specialist, Special Services at S&P Global Market Intelligence
Namratha ManchikantiNamratha Manchikanti
Senior Data Quality Specialist at S&P Global Market IntelligenceSenior Data Quality Specialist at S&P Global Market Intelligence
Jijo SajiJijo Saji
Data Research Analyst at S&P Global Market IntelligenceData Research Analyst at S&P Global Market Intelligence