Amey Mezzabotta
Whitby,Canada
Summary
Administrative Manager with expertise in client advocacy and program evaluation, demonstrating a proven track record in crisis intervention and resource development. Achievements include enhanced team performance and increased client satisfaction through effective outreach initiatives and tailored support strategies. Experienced Home Care Coordinator skilled in patient assessment, care planning, and communication, contributing to improved patient satisfaction rates and streamlined processes. Committed to delivering high-quality care and fostering collaboration within healthcare teams.
Overview
21
21
years of professional experience
Work History
Administrative Manager
Saint Elizabeth Health Care
Whitby, ON
10.2011 - Current
- Achieve performance targets by leading administrative team through coaching and team-building exercises.
- Collect, analyze, and report program data to stakeholders for informed decision-making.
- Manage employee performance issues through mentoring and identifying barriers to success.
- Deliver high-quality customer service by addressing client needs with active listening and problem-solving techniques.
- Assess client care plans with sensitivity towards diverse backgrounds and individual needs.
- Monitor resource utilization to ensure alignment with operational plans.
- Conduct interviews, hire, and train new employees to enhance team capabilities.
- Investigate client complaints to ensure positive resolutions through effective communication.
Group Facilitator/individual Brief Counselling
COPE Mental Health
Whitby, ON
01.2014 - 01.2016
- Conducted client-centered counselling for individuals facing mental health issues using an anti-oppressive approach.
- Organized and led group activities, including social events and life skills workshops, to engage participants.
- Responded to service requests and conducted interviews to assess program eligibility.
- Evaluated clients' needs and connected them with appropriate community resources.
- Facilitated support groups focused on client well-being, including two bipolar support groups.
- Promoted mental health awareness through structured group discussions and evaluations.
- Provided advocacy in alignment with program guidelines and contractual obligations.
- Maintained accurate records of group sessions and participant feedback for quality improvement.
Intake Coordinator/Volunteer Coordinator/Resource Developer
Luke’s Place
Oshawa, ON
01.2005 - 01.2009
- Designed and implemented the intake process for service users and support workers within the organization.
- Collected and evaluated information to determine eligibility for service through interviewing and utilizing effective listening skills to determine clients' needs.
- Provided service users and stakeholders with program information through community presentations and written materials.
- Made appropriate referrals to other community supports as required, based on clients' needs.
- Responded to clients in crisis, employing strategies for safety planning through an anti-oppressive, feminist approach.
- Advocated on behalf of service users while empowering them to make informed choices by attending community appointments with them, and on behalf of them.
- Maintained accurate records of client intakes in electronic database system.
Education
Bachelor of Social Work -
Ryerson University
Toronto, ON06-2025
Social Service Worker Diploma -
Durham College
Oshawa, ON04.2014
Alternate Dispute Resolution, Advanced Certificate -
Durham College
Oshawa, ON06.2009
Skills
- Client advocacy
- Program evaluation
- Crisis intervention
- Resource development
- Community outreach
- Conflict resolution
Volunteer Experience
- Recipient of the 2010 Helen Pelgise Peace Award for contributions to Community Justice Alternatives Victim offender and community mediation programs
- Community Justice Alternatives – Mediator for the Community Mediation Program and Victim Offender Program
- Durham Region Association for Volunteer Administration – Committee Member and Past Secretary
- AIDS Committee of Durham – Past chair Fundraising Committee, Past Board Member
Training
- 2015 CMHA - Applied Suicide Intervention Skills Training
- 2014 COPE Mental Health – Basic Helping and Communication skills
- 2010 Riverdale Mediation - Family Mediation Skills
- 2009 York University - Understanding Family Law on Relationship Breakdown
- 2008 Community Justice Alternatives - Restorative Justice Training
Timeline
Group Facilitator/individual Brief Counselling
COPE Mental Health
01.2014 - 01.2016
Administrative Manager
Saint Elizabeth Health Care
10.2011 - Current
Intake Coordinator/Volunteer Coordinator/Resource Developer
Luke’s Place
01.2005 - 01.2009
Bachelor of Social Work -
Ryerson University
Social Service Worker Diploma -
Durham College
Alternate Dispute Resolution, Advanced Certificate -
Durham College