Amethyst Harrell

Palm Desert

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

years of professional experience

See's Candies

Palm Desert

11.2025 - Current

Assisted customers in selecting and purchasing chocolate confections.
Maintained cleanliness and organization of the sales floor and display areas.
Operated cash register and processed customer transactions efficiently.
Provided product knowledge to enhance customer shopping experience.
Handled customer inquiries and resolved issues in a friendly manner.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Panera Bread

Manteca

06.2020 - 09.2025

Led team in delivering exceptional customer service during peak hours.
Trained new employees on company standards and operational procedures.
Oversaw daily inventory management and stock replenishment processes.
Ensured compliance with food safety and sanitation regulations consistently.
Managed cash handling procedures and daily financial reporting tasks.
Resolved customer complaints swiftly to maintain high satisfaction levels.
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Trained new staff in relevant processes and procedures.
Delegated daily tasks to team members to optimize group productivity.
Resolved escalated customer complaints or queries promptly and efficiently.

High School Equivalency

Manteca, CA

See's Candies

11.2025 - Current

Panera Bread

06.2020 - 09.2025

High School Equivalency