Amesh Varghese
St. Catharines,ON
Summary
Dynamic leader with a proven track record at Ramada by the River, enhancing hotel performance through cross-functional team collaboration and innovative guest feedback strategies. Expert in operations management and staff training, I excel in customer service and decision-making, significantly improving online ratings and guest satisfaction. Skilled in Microsoft Office and adept at fostering professional growth among team members. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
10
10
years of professional experience
Work History
Front Office Operations Manager
Ramada by the River, Sunray Group
2022.12 - Current
- Established a proactive approach to handling guest feedback, resulting in improved online ratings on various travel websites.
- Contributed to organizational goals by collaborating with other department heads on cross-functional initiatives aimed at enhancing overall hotel performance.
- Assisted in coordinating special events held at the hotel property ensuring successful execution and guest satisfaction.
- Conducted regular team meetings to review performance metrics, address concerns, and share best practices among staff members.
- Completed bi-weekly payroll for 22 employees.
- Increased revenue by upselling hotel services and amenities to guests during check-in and check-out processes.
Front Office Supervisor
Ramada Falls View
2020.01 - 2022.12
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Completed bi-weekly payroll for 32 employees.
Internal Auditor
Maple Leaf Foods
2020.03 - 2020.09
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
Assistant Food and Beverage Manager
IBIS HOTELS, ACCOR GROUP OF HOTELS
2017.07 - 2019.09
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
Food and Beverage Supervisor
IBIS KOCHI CITY CENTER, ACCOR GROUP OF HOTELS
2016.05 - 2017.07
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Front Office Associate
Crowne Plaza Kochi, IHG HOTELS & RESORTS
2015.11 - 2016.04
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Front Office Associate
Kochi Marriott Hotel
2014.11 - 2015.03
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
Education
Culinary Management - Hospitality Management
Niagara College
Niagara-on-the-Lake, ON12.2021
Bachelor of Science - Tourism And Hospitality Management
Munnar Catering College
Munnar, Kerala, India 03.2016
Skills
- Staff Training and Development
- Budgeting and financial management
- Software Knowledge
- Sales Support
- Customer Service
- Decision-making capabilities
- Team Management
- Operations Management
- Scheduling and calendar management
- Complaint Handling
- Payroll and budgeting
- Reservation Management
- Human Resources
- Time Management
- Microsoft Office
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Front Office Operations Manager
Ramada by the River, Sunray Group
2022.12 - Current
Internal Auditor
Maple Leaf Foods
2020.03 - 2020.09
Front Office Supervisor
Ramada Falls View
2020.01 - 2022.12
Assistant Food and Beverage Manager
IBIS HOTELS, ACCOR GROUP OF HOTELS
2017.07 - 2019.09
Food and Beverage Supervisor
IBIS KOCHI CITY CENTER, ACCOR GROUP OF HOTELS
2016.05 - 2017.07
Front Office Associate
Crowne Plaza Kochi, IHG HOTELS & RESORTS
2015.11 - 2016.04
Front Office Associate
Kochi Marriott Hotel
2014.11 - 2015.03
Culinary Management - Hospitality Management
Niagara College
Bachelor of Science - Tourism And Hospitality Management
Munnar Catering College
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