Ameruden Uyag
New Westminster,BC
Summary
Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. A firm and self-motivated individual with over 15 years of progressively responsible experience, providing administrative support and office coordination at the executive level in the retail and law industry.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Dr. Saud Al-Ammari Law Firm
Al-Khobar, Saudi Arabia
08.2021 - 09.2022
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks as needed.
- Creating invoices, entering data, Bookkeeping, basic taxation, arranging travel schedules, and
making reservations. - Respond and relay telephone, in-person, and email inquiries, and act as the point of
contact for internal and external clients. - Respond and relay telephone, in-person, and email inquiries, and act as the point of
contact for internal and external clients. - Organize and schedule appointments as needed, and assist in the preparation of regularly
scheduled meetings. - Organized and maintained files and databases in a confidential manner.
Sales Coordinator
Middle East Fiber Cable Manufacturing Co.
Riyadh, Saudi Arabia
03.2014 - 08.2021
- Receive/Manage sales leads, process proposals, paperwork, and input data in the sales
database. - Manage administrative activities for the office such as preparing quotes/proposals for
customers. - Tracking sales inquiries to ensure that they are scheduled and sending out proposals on time.
- Working closely with sales representatives to review product sales and customer
requirements. - Aid in communication between internal customers such as production, accounting, and
external customers. - Collaborating with other departments to ensure sales, marketing, queries, and deliveries are
handled efficiently. - Collaborate with costing and operation teams to execute transactional loads in a timely
fashion. - Analyzes data and information to provide insights and recommendations/assess statistical data.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of sales and customer information in sales database, updating regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Inform customers of unforeseen delays or problems and escalate issues when necessary.
- Interacted with prospective customers to determine their needs.
- Effectively communicating with customers in a professional and friendly manner
- Act as the primary customer service contact for clients who have queries about their
accounts or our products. - Handling orders by phone, and email, and checking the orders have the correct prices,
discounts, and product numbers/Codes.
Administrative Coordinator
Azizia Panda United Inc.
Riyadh, Saudi Arabia
09.2010 - 12.2013
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Provide direct and comprehensive administrative support to General Manager
- To demonstrate initiative, within pre-determined guidelines, in handling day-to-day administrative functions.
- Completes the General Managers report, which requires input from all departments
- To respond to and screen calls/emails /visitors promptly and handle appropriately.
- Coordinate’s office management activities/departmental issues.
- Coordinates and monitors budgets and reports on results vs. budget.
- Make sure that the concerned section Manager / Department Head understands what is supposed to be done.
- Acted as a communication point between Human Resources and Team.
- Coordination of both on-boarding and off-boarding
- Screening and analyzing incoming emails, instructions, reports and determining their significance.
Store Receiver
Azizia Panda United Inc.
Riyadh, Saudi Arabia
07.2008 - 08.2010
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages/returns.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Conducted research to address shipping errors and packaging mistakes.
- Worked effectively with suppliers/vendors to resolve delivery issues, damaged materials and shortages.
- Rejected damaged items, recorded shortages and corresponded with suppliers/vendors to rectify issues.
Store Stocker
Azizia Panda United Inc.
Riyadh, Saudi Arabia
01.2006 - 06.2008
- Operated manual and electric pallet jacks, safely relocating merchandise on sales floor for timely stocking.
- Consistently lifted materials weighing as much as 20 pounds.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Processed and packaged stock items for customer purchases.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Stocked designated items on shelves, end caps and displays.
- Price items using stamp or stickers according to price list.
Education
Criminology
Headstart College of Cotabato
Cotabato City, Philippines 10.2000 - 03.2004
Business Management
Canadian College of Technology And Business
Vancouver, BC 01.2023 - Current
Skills
Office administration
Meeting minutes
Bookkeeping
Letter preparation
Office management
Legal administrative support
Travel coordination
Recordkeeping
Business correspondence
Time management
Timeline
Business Management
Canadian College of Technology And Business
01.2023 - Current
Administrative Assistant
Dr. Saud Al-Ammari Law Firm
08.2021 - 09.2022
Sales Coordinator
Middle East Fiber Cable Manufacturing Co.
03.2014 - 08.2021
Administrative Coordinator
Azizia Panda United Inc.
09.2010 - 12.2013
Store Receiver
Azizia Panda United Inc.
07.2008 - 08.2010
Store Stocker
Azizia Panda United Inc.
01.2006 - 06.2008
Criminology
Headstart College of Cotabato
10.2000 - 03.2004