Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Amerina Dollentas

Brentwood

Summary

MBA graduate (Summa Cum Laude) with over a decade of experience in financial services and client relationship management. Recognized for strategic leadership, team development, and operational excellence. Proven ability to lead cross-functional teams, strengthen compliance frameworks, and drive initiatives that enhance organizational efficiency, client satisfaction, and financial performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Client Services Manager

Ellevest Inc.
05.2025 - Current
  • Lead high-net-worth client onboarding and account management, ensuring seamless transitions and compliance with regulatory standards.
  • Act as strategic liaison between clients, advisors, and internal teams to deliver exceptional client experiences.
  • Drive operational efficiency by streamlining Salesforce processes, coordinating alternative investments, and improving service workflows.
  • Mentor junior staff and foster a culture of collaboration, accountability, and continuous improvement.

Senior Client Services Associate

Burton Enright Welch
01.2022 - 07.2024
  • Directed compliance oversight for financial transactions and account openings, safeguarding adherence to regulatory requirements.
  • Led cross-functional initiatives to implement digital solutions, enhancing accuracy, reporting, and overall client service.
  • Implemented process improvements that increased operational efficiency and reduced compliance risks.

Financial Client Service Representative

Charles Schwab
08.2020 - 12.2021
  • Managed acquisition of $68M in new assets by leveraging portfolio analysis and consultative client engagement.
  • Partnered with advisors and business leaders to align client solutions with broader organizational goals.

Preferred Banker

First Republic Bank
06.2018 - 08.2020
  • Supervised financial data integrity and compliance reporting, contributing to improved operational transparency.
  • Partnered across departments to strengthen regulatory adherence and client satisfaction.

Personal Banker & Collection Specialist

Wells Fargo Bank
05.2013 - 05.2017
  • Delivered exceptional client service through needs-based solutions and relationship management.
  • Reduced delinquency rates through effective collections strategies and conflict resolution.
  • Consistently exceeded performance metrics, earning multiple company awards.

Education

Master of Business Administration (MBA) - Accounting

Southern New Hampshire University

Bachelor of Science - Business Administration

Southern New Hampshire University

Skills

  • Excellent communication
  • Problem resolution
  • Managing operations and efficiency
  • Training and development
  • Strategic planning
  • Complex Problem-solving

Certification

  • Financial Paraplanner Qualified Professional (FPQP)
  • FINRA Securities Industry Essentials Exam (SIE)

Awards

  • Inspirational Leader Award, First Republic Bank
  • President’s Club and Star Banker, Wells Fargo Bank

Timeline

Senior Client Services Manager

Ellevest Inc.
05.2025 - Current

Senior Client Services Associate

Burton Enright Welch
01.2022 - 07.2024

Financial Client Service Representative

Charles Schwab
08.2020 - 12.2021

Preferred Banker

First Republic Bank
06.2018 - 08.2020

Personal Banker & Collection Specialist

Wells Fargo Bank
05.2013 - 05.2017

Master of Business Administration (MBA) - Accounting

Southern New Hampshire University

Bachelor of Science - Business Administration

Southern New Hampshire University
Amerina Dollentas