America Osorio Diaz
Healdsburg
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentists, insurance providers, and laboratories.
Energetic individual offering wealth of experience in interacting with office staff and patients and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
7
7
years of professional experience
Work History
Dental Office Receptionist
Santa Rosa Community Health Centers
06.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Sales Associate
Ulta Beauty
08.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Receptionist
Alliance Medical Center
07.2019 - 05.2022
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Answered customers' financial questions completely and accurately to cultivate trusting and loyal relationships with clients.
Dental Assistant
Alliance Medical Center
05.2022 - 09.2022
- Clean and sanitize dental tools and equipment, straighten treatment rooms and restock supplies to prep for next patient and maintain health and safety practices.
- Perform general chair-side duties for general dentistry and oral surgery.
- Successfully assists dentist by performing four-handed dentistry and other chair-side duties.
- Educate patients by giving oral hygiene, plaque control and postoperative instructions.
Customer Service
Airport Stadium 12
03.2018 - 08.2019
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Sold admission, processed payments and issued tickets.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
Education
High School Diploma -
Windsor High School
Windsor, CA06.2019
Skills
- Documentation and Reporting
- Customer Complaint Resolution
- Customer Service-Oriented
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Verbal and Written Communication
Languages
Spanish
Timeline
Dental Office Receptionist
Santa Rosa Community Health Centers
06.2023 - Current
Sales Associate
Ulta Beauty
08.2022 - 06.2023
Dental Assistant
Alliance Medical Center
05.2022 - 09.2022
Receptionist
Alliance Medical Center
07.2019 - 05.2022
Customer Service
Airport Stadium 12
03.2018 - 08.2019
High School Diploma -
Windsor High School
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