Summary
Overview
Work History
Education
Skills
Timeline
Generic

America Lopez

Camarillo

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

11
11
years of professional experience

Work History

Center Coordinator

The Stepping Stones Group
05.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Maintained a clean and inviting facility by coordinating regular cleaning schedules with janitorial staff.
  • Monitored facility maintenance needs, scheduling repairs as needed to maintain a safe and welcoming environment for participants.
  • Facilitated regular staff meetings where progress updates were shared among team members.
  • Coordinated with external vendors to secure necessary resources for events, ensuring timely delivery and cost-effective solutions.
  • Established policies and procedures for the center, creating a consistent framework for staff members to follow.
  • Maintained accurate records of participant attendance, facility usage, and financial transactions for streamlined reporting and analysis.
  • Increased participant satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Ensured compliance with local regulations and requirements pertaining to licensing or permits related to facility use or programming.
  • Managed program budgets by tracking expenses, identifying potential cost savings, and allocating funds appropriately.
  • Provided support to staff members through training and guidance on center policies, procedures, and best practices.
  • Assisted in the creation of marketing materials to promote center programs, resulting in increased community awareness and engagement.
  • Evaluated program effectiveness using feedback from participants and staff members, making improvements as needed to better serve the community.
  • Streamlined communication between staff members by establishing clear channels of communication for planning purposes.
  • Developed strong relationships with community partners to enhance collaboration opportunities and expand program reach.
  • Enhanced program efficiency by streamlining administrative processes and implementing new organizational systems.
  • Gathered and organized materials to support operations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Handled complex scheduling tasks for multiple rooms within the facility while minimizing conflicts or double bookings.

SDC Para Professional

Hueneme School District
04.2019 - Current
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Organized classroom library and art areas each day to keep classroom well-maintained.
  • Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Led reading and arts and crafts lessons.
  • Encouraged dynamic and pleasant educational learning by redirecting and communicating positive reinforcements.
  • Reported on student progress, behavior and social skills.

Sub Assistant Manager

SUBWAY®Restaurants
02.2015 - 06.2019
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Cold Stone Assistant Manager

Cold Stone
12.2014 - 09.2015
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Panda Express Night Shift Supervisor

Panda Express Restaurant
04.2013 - 05.2015
  • Observed each team member to carry out duties and provided constructive criticism.
  • Maintained stock of products and ordered new products when stock was running low.
  • Assisted customers with complaints, questions, and concerns.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Education

High School Diploma -

Hueneme High School
Oxnard, CA
06.2012

Skills

  • Classroom support
  • Educational assistance
  • Interdisciplinary team collaboration
  • Social development and integration
  • Activity Planning
  • Teacher Support
  • Schedule Management
  • Tech Savvy
  • Behavior Improvements
  • Group and individual instruction
  • Skill Building

Organizational Leadership

Program implementation

Customer Service

Patient Scheduling

Data Entry

Discretion and Confidentiality

Work Planning and Prioritization

Operations Management

Scheduling and calendar management

Staff Management

Strategic Planning

Administrative Leadership

Schedule Coordination

Budget Planning

Recordkeeping

Team Oversight

Point of Contact

Problem-Solving

Multitasking and Organization

Team Collaboration

Effective Communication

Adaptability and Flexibility

Microsoft Office

Task Prioritization

Office Management

Administration and Operations

Timeline

Center Coordinator

The Stepping Stones Group
05.2024 - Current

SDC Para Professional

Hueneme School District
04.2019 - Current

Sub Assistant Manager

SUBWAY®Restaurants
02.2015 - 06.2019

Cold Stone Assistant Manager

Cold Stone
12.2014 - 09.2015

Panda Express Night Shift Supervisor

Panda Express Restaurant
04.2013 - 05.2015

High School Diploma -

Hueneme High School

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