Wilmer Gutierrez
San Francisco
Summary
Dedicated front desk receptionist with strong customer service skills. Proven ability to manage operations efficiently while enhancing member engagement and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Fitness Trainer
Planet Fitness
San Francisco, CA
01.2026 - Current
- Managed front desk operations, ensuring seamless check-ins and member engagement.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of reception area and fitness facility.
- Utilized membership management software to process payments and update member accounts effectively.
Service Desk Internship
Real Estate Division
San Francisco, CA
04.2025 - 11.2025
- Internship through Opportunities for All
- Worked well in a team setting, providing support and guidance.
- Analyzed service desk metrics to enhance response times and user satisfaction.
- Worked effectively in fast-paced environments.
Intership
Youthworks Summer Program
San Francisco, CA
05.2024 - 09.2024
- Contributed to building software: Journey
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Sales Associate
Golden Gate Bike Rentals
San Francisco, CA
02.2021 - 08.2023
- Assisted customers in selecting rental bikes and accessories based on preferences.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained cleanliness and organization of rental area to enhance customer experience.
- Provided information on local biking trails and safety guidelines to promote safe riding.
Education
No Degree - Currently Enrolled
San Francisco State University
San Francisco, CA05.2029
High School Diploma -
Gateway High School
San Francisco, CA05.2025
Skills
- Customer service
- Attention to detail
- Time management
- Problem-solving skills
- Team collaboration
Certification
EMT High School Course
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist/Fitness Trainer
Planet Fitness
01.2026 - Current
Service Desk Internship
Real Estate Division
04.2025 - 11.2025
Intership
Youthworks Summer Program
05.2024 - 09.2024
Sales Associate
Golden Gate Bike Rentals
02.2021 - 08.2023
No Degree - Currently Enrolled
San Francisco State University
High School Diploma -
Gateway High School