America-Jocelyn Lopez
La Puente
Summary
Knowledgeable Customer Service Expert, with a strong background in retail management and business operations. Demonstrated leadership and problem solving capabilities in dynamic retail environments. Professional retail worker with willingness to learn, strong attention to detail, and problem solving skills. Experienced in handling large transactions, managing cash flow and providing excellent customer service. Known for collaborating effectively with team members and adapting with changing needs.
Overview
4
4
years of professional experience
Work History
Color Consultant
Sally's Beauty Supply
06.2023 - Current
- Recccomend hair color to enhance beauty based on customer needs or color correction.
- Educate customers on product and demonstrations to showcase application techniques and benefits of various color and hair care products.
- Analyzed customer feedback through surveys and refine our customer expirence.
- Take on new staff and relay training on color consulation.
Barista
Starbucks
08.2022 - 07.2023
- Efficiently move flow of customer traffic by processing accurate cash handling and capable use of point-of-sale system.
- Adapted to high volume periods by managing tasks productively, learned and preformed recipes quickly and delegating responsibilities among team members.
- Collaborate with team members to enhance customer traffic and workflow during peak hours, improving service speed.
- Create pleasant interactions with customers during high traffic periods to promote a fun, positive environment for guests and team members
Cashier Assistant
Raising Cane's Restaurants
10.2021 - 08.2022
- Handled transactions effectively using the POS system to ensure accurate cash handling.
- Helped customers to complete purchase items, meal deals or educate on benefits of rewards programs.
- Handle cash drawer responsibilities by accurately counting tills and ensuring deposits and balances were correct.
Education
Associate of Arts - Office Administration
Mt. San Antonio College
Walnut, CA12-2027
High School Diploma -
Nogales
Walnut, CA05-2016
Skills
- Client consultation
- Pattern recognition
- Sales and negotiation
- Sales expertise
- Customer service
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Color Consultant
Sally's Beauty Supply
06.2023 - Current
Barista
Starbucks
08.2022 - 07.2023
Cashier Assistant
Raising Cane's Restaurants
10.2021 - 08.2022
Associate of Arts - Office Administration
Mt. San Antonio College
High School Diploma -
Nogales