Summary
Overview
Work History
Education
Skills
Timeline
Generic

America Hernandez

Monrovia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Compassionate Resident Assistant with experience managing residential life activities and enforcing housing policies. Strengths include strong conflict resolution skills, adaptability to diverse environments, and ability to foster supportive relationships with residents. Made significant impacts in previous roles by creating inclusive living communities and facilitating educational programs for resident development.

Overview

13
13
years of professional experience
2026
2026
years of post-secondary education

Work History

Resident Assistant

Human good
Bradbury
02.2024 - Current
  • Assisted residents with daily living activities and personal care needs.
  • Monitored resident safety and well-being, addressing concerns promptly.
  • Maintained accurate records of residents activities.
  • Made beds daily and performed light housekeeping duties in resident apartments and common areas.
  • Aided residents with ambulation or walker, cane and wheelchair use.
  • Transported residents to activities and meals.
  • Maintained clean and well-organized environment for client happiness and safety.

. Driving the residents to doctor appointments or shopping sometimes.

. Helping on Hacienda and Royal Oaks Assisted Living on the floor whit the residents needs.

Cashier, Home Department Associate.

Burlington
Monrovia
10.2022 - 01.2024
  • Processed customer transactions quickly and accurately.
  • Maintained cleanliness and organization of checkout area.
  • Assisted customers with product inquiries and recommendations.
  • Resolved customer complaints in a professional manner.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Service Deli Clerk

Ralphs Grocery Store
Arcadia
06.2018 - 11.2020
  • Sliced and packaged deli meats to meet customer orders.
  • Assisted customers with product selections and special requests.
  • Maintained cleanliness and organization of the deli display case.
  • Ensured compliance with food safety standards during food handling.
  • Sliced cold cuts using meat slicer following proper safety procedures.
  • Weighed, priced, wrapped and labeled prepared foods for sale in the store's deli department.
  • Followed company policies regarding sanitation standards in order to ensure health code regulations were met.
  • Performed opening and closing duties such as cleaning counters, restocking supplies and disposing trash.
  • Checked expiration dates on products regularly to ensure freshness of food items sold in the deli department.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.

Customer Service Clerk

Decor by Samsung
Industry
02.2014 - 03.2018
  • Assisted customers with product inquiries and order placements.
  • Maintained inventory levels and organized product displays.
  • Assembly parts.
  • Shipping parts using UPS and FedEx.

Retail Sales Associate

99 Cents Only
Arcadia
08.2013 - 02.2014
  • Assisted customers in locating products and answering inquiries.
  • Maintained organized aisles and ensured product displays.
  • Stacking merchandise.

Home Department Associate

Marshalls
Monrovia
10.2012 - 06.2013
  • Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
  • Managed store supplies such as price tags, labels, paper bags and boxes.
  • Worked flexible schedule across evenings and weekend to meets business needs.
  • Restocked inventory as needed to maintain an adequate supply of products.
  • Organized merchandise displays and shelves to ensure product availability.
  • Performed daily cleaning duties such as dusting and sweeping the sales floor.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

PCC adults community school
Pasadena, CA

CNA - CNA

Autumn School
09.2023 - 10.2023

Skills

  • Resident care
  • Record keeping
  • Safety monitoring
  • Mobility assistance
  • Transportation services
  • Customer service
  • Resident assistance
  • Documentation and reporting

Timeline

Resident Assistant

Human good
02.2024 - Current

CNA - CNA

Autumn School
09.2023 - 10.2023

Cashier, Home Department Associate.

Burlington
10.2022 - 01.2024

Service Deli Clerk

Ralphs Grocery Store
06.2018 - 11.2020

Customer Service Clerk

Decor by Samsung
02.2014 - 03.2018

Retail Sales Associate

99 Cents Only
08.2013 - 02.2014

Home Department Associate

Marshalls
10.2012 - 06.2013

PCC adults community school
America Hernandez