America Colin
Salinas
Summary
Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Scheduling Coordinator
Monterey Spine and Joint
Monterey
12.2022 - Current
- Coordinated patient appointments and managed scheduling for multiple providers.
- Communicated with patients to confirm appointments and provide necessary information.
- Maintained accurate records in electronic health systems for scheduling efficiency.
- Collaborated with medical staff to optimize workflow and reduce scheduling conflicts.
- Managed incoming calls, addressing inquiries and rescheduling requests promptly.
- Assisted in training new staff on scheduling protocols and software usage.
- Resolved scheduling discrepancies, ensuring smooth operations within the clinic environment.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Entered information into system to update status reports.
- Provided support in resolving scheduling conflicts between employees.
- Provided reminder calls to clients prior to scheduled visits.
Certified Medical Assistant
Monterey Spine & Joint
02.2022 - 12.2022
- Managed patient scheduling and coordinated appointments efficiently.
- Collected and documented patient medical histories accurately.
- Provided compassionate support to patients during visits and treatments.
- Maintained cleanliness and organization in clinical areas consistently.
- Educated patients on treatment plans and follow-up care instructions.
- Collaborated with healthcare team to optimize patient care delivery.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assisted with scheduling patient appointments and follow-up visits.
Certified Medical Assistant (CMA)
Doctors on Duty
Salinas
02.2021 - 12.2021
- Assisted physicians with patient examinations and procedures.
- Scheduled patient appointments and managed electronic health records.
- Educated patients on treatment plans and medication instructions.
- Conducted vital sign checks and collected patient medical histories.
- Coordinated referrals to specialists and facilitated follow-up care.
- Maintained cleanliness and organization of examination rooms and equipment.
- Collaborated with healthcare team to improve patient care practices.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
Cashier/Shift Supervisor
Charley's Philly Steaks
Salinas
05.2018 - 01.2020
- Operated cash register, processing customer transactions efficiently.
- Provided excellent customer service, addressing inquiries and resolving issues.
- Maintained cleanliness of the dining area, ensuring a welcoming environment.
- Collaborated with team members to manage peak service times effectively.
- Assisted in training new cashiers on policies and procedures.
- Handled cash and credit transactions accurately, minimizing errors.
- Stocked supplies and organized products to enhance store presentation.
- Promoted menu items to customers, enhancing their dining experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Completion of Work Study Program
01.2018 - 12.2018
Education
Diploma - Medical Assisting, Relevant Coursework
Central Coast College
Salinas, CANorth Salinas High School
Salinas, CASkills
- Medical Terminology
- Anatomy Knowledge
- Phlebotomy
- Venipuncture
- Vital Signs
- Laboratory Procedures
- Medical Office Experience
- Experience Administering Injections
- Physiology Knowledge
- Patient Care
- Computer Skills
- Laboratory Experience
- Specimen collection / processing
- Clinical laboratory experience
- Triage
- Medical records
- Medical Scheduling
- Insurance Verification
- Phone Etiquette
- Microsoft Word
- Venipuncture/Injections
- EKG's
- CPR Certified
- EHR - PrimeSuite Software
- Personal Protective Equipment
- Knowledge of Confidentiality (HIPAA)
- Rooming Patients/Patient Vitals
- Knowledge of Standard Precautions (OSHA)
- Bloodborne Pathogens
- Familiar with Clinical and Laboratory Procedures
- Billing/Insurance/Coding
- Patient Education/Documentation
- Strong Communication Skills
- Quick Learner
- Determined
- Punctual
- Responsible
- Reliable
- Appointment coordination
- Electronic health records
- Patient communication
- Scheduling software
- Conflict resolution
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Staff training
- Adaptability
- Insurance verification
- Verbal and written communication
- Scheduling
- Strong work ethic
- Customer service and support
Certification
- CCMA Certification
Accomplishments
- AME Academy Award, 2018
- JV Basketball Award, 2018
- Varsity Volleyball Award, 2018
- Biliteracy Award, 2019
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- Spanish, Fluent
- English, Fluent
Additional Information - Knowledge Skills Abilities
- Bilingual (English/Spanish)
- Venipuncture/Injections
- EKG's
- CPR Certified
- EHR - PrimeSuite Software
- Personal Protective Equipment
- Knowledge of Confidentiality (HIPAA)
- Rooming Patients/Patient Vitals
- Knowledge of Standard Precautions (OSHA)
- Bloodborne Pathogens
- Familiar with Clinical and Laboratory Procedures
- Billing/Insurance/Coding
- Medical Terminology and Anatomy
- Patient Education/Documentation
- Strong Communication Skills
- Quick Learner
- Determined
- Punctual
- Responsible
- Reliable
Timeline
Scheduling Coordinator
Monterey Spine and Joint
12.2022 - Current
Certified Medical Assistant
Monterey Spine & Joint
02.2022 - 12.2022
Certified Medical Assistant (CMA)
Doctors on Duty
02.2021 - 12.2021
Cashier/Shift Supervisor
Charley's Philly Steaks
05.2018 - 01.2020
Completion of Work Study Program
01.2018 - 12.2018
Diploma - Medical Assisting, Relevant Coursework
Central Coast College
North Salinas High School