Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
1
1
year of professional experience
Work History
Housekeeping Room Attendant
Accent Inns
07.2023 - Current
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Restocked room supplies such as facial tissues for personal touch with every job.
Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Disposed of trash and recyclables each day to avoid waste buildup.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.
Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Education
High School Diploma -
GATERO GIRLS HIGH SCHOOL
NYAHURURU
11.2017
Skills
Cleaning bathrooms
Guest Relations
Vacuuming and sweeping
Dusting furniture
Customer service-focused
Mopping floors
Waste disposal
Chemical Handling
Maintenance Coordination
Bathroom maintenance
Folding clean laundry
Window Cleaning
Stain Removal
Furniture polishing
Dusting surfaces
Guest Service and Support
Languages
KISWAHILI
Elementary
Timeline
Housekeeping Room Attendant
Accent Inns
07.2023 - Current
High School Diploma -
GATERO GIRLS HIGH SCHOOL
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