Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMER DUT

room attendant
Kelowna,BC

Summary

Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

1
1
year of professional experience

Work History

Housekeeping Room Attendant

Accent Inns
07.2023 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Education

High School Diploma -

GATERO GIRLS HIGH SCHOOL
NYAHURURU
11.2017

Skills

  • Cleaning bathrooms
  • Guest Relations
  • Vacuuming and sweeping
  • Dusting furniture
  • Customer service-focused
  • Mopping floors
  • Waste disposal
  • Chemical Handling
  • Maintenance Coordination
  • Bathroom maintenance
  • Folding clean laundry
  • Window Cleaning
  • Stain Removal
  • Furniture polishing
  • Dusting surfaces
  • Guest Service and Support

Languages

KISWAHILI
Elementary

Timeline

Housekeeping Room Attendant

Accent Inns
07.2023 - Current

High School Diploma -

GATERO GIRLS HIGH SCHOOL
AMER DUTroom attendant