Amer Al Chikh
Montreal,QC
Summary
I bring 20 years of experience in Dubai, having worked in prestigious hotels across various international chains. After spending a few years in Canada, I am now returning to Dubai, a place where I have spent the majority of my life and developed my career.
Throughout my career, I have excelled in guest services management and team leadership, consistently improving operational efficiency and customer satisfaction. I am proficient in Opera PMS and highly skilled in fostering team collaboration. My strategic planning and ability to motivate teams have led to significant improvements in service delivery, further enhancing guest satisfaction."
Overview
15
15
years of professional experience
Work History
Font Office Manager
Sheraton Montreal Airport ( 460 rooms )
Dorval, Quebec
08.2024 - Current
- Guest Services Management: Supervise front desk staff to ensure efficient guest registration, checkout, and telephone services, adhering to the Sheraton brand standard
- Team Leadership: Lead, train, and evaluate front office personnel, fostering a collaborative environment and promoting mutual trust and respect among team members
- Operational Oversight: Monitor and maintain front office systems and equipment, ensuring optimal performance
- Financial Management: Assist in preparing forecasts and reports, and contribute to the development of the room's budget
- Policy Compliance: Ensure adherence to all front office policies, standards, and procedures, including disciplinary actions when necessary
Front Office Manager
Delta Hotels by Montreal (456 Rooms)
Montreal, Canada
08.2021 - 07.2024
- Conducted staff performance evaluations to monitor progress and individual skills.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Ensured compliance with safety regulations and company policies.
Front Office Manager
Crowne Plaza Dubai ( 490 rooms )
Dubai
09.2017 - 12.2020
- Facilitated staff training programs on customer service, software use, and emergency procedures.
- Monitored inventory of front office supplies and placed orders to maintain adequate stock levels.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Managed budget for front office department, including forecasting and cost control measures.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Director of Front Office
Intercontinental Dubai Festival City
Dubai
02.2013 - 08.2017
- Trained new front office staff, providing guidance on company procedures and customer service standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Supervised a team of 60+ employees including receptionists, bellhops, concierge, housekeeping staff, and valet attendants.
- Resolved customer complaints promptly while upholding brand standards of excellence.
Assistant Front Office Manager
Crowne Plaza Dubai Festival City
Dubai
01.2010 - 01.2013
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Developed and maintained a positive working environment, fostering team collaboration.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Ensured that all staff members were properly trained on hotel policies and procedures.
Education
High School Diploma -
The Tourism And Hotel Managment
Syria 01-2001
Skills
- Great communication skills
- Great knowledge of Opera PMS
- Great administration skills
- Schedule management
- Human resources
- Customer relations
- Effective planning
Personal Information
Date of birth: 10 January 1981
Nationality: Canadian
Marital status: Married with 2 kids
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Font Office Manager
Sheraton Montreal Airport ( 460 rooms )
08.2024 - Current
Front Office Manager
Delta Hotels by Montreal (456 Rooms)
08.2021 - 07.2024
Front Office Manager
Crowne Plaza Dubai ( 490 rooms )
09.2017 - 12.2020
Director of Front Office
Intercontinental Dubai Festival City
02.2013 - 08.2017
Assistant Front Office Manager
Crowne Plaza Dubai Festival City
01.2010 - 01.2013
High School Diploma -
The Tourism And Hotel Managment
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