Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amenda Amidlak-Soucy

Amenda Amidlak-Soucy

Ottawa,ON

Summary

Soon to graduate in Bookkeeping and Accounting Practices, and with a solid theoretical base, I thrive in dynamic environments thanks to my ability to pursue and resolve complex problems to achieve set objectives.

Overview

9
9
years of professional experience

Work History

Office Worker

Techni-Snow
11.2023 - 01.2024
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Organized and executed staff Christmas parties, fostering team spirit and engagement.
  • Contributed to inventory control.

Administration Officer

Le District Aylmer
05.2022 - 07.2022
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Drafted and distributed invoices for outstanding payments.

Service Advisor

Argus Mazda Groupe Grenier
12.2019 - 06.2021
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Customer Service Specialist

Aylmer Kia Groupe Grenier
06.2019 - 12.2019
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Call Center Representative

Spinelli Lexus
03.2017 - 05.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Account Executive

MSJ Cleaning Services
02.2015 - 06.2016
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.

Education

Diplôme étude professionnelle - Comptabiliter

Centre compétences Outaouais
Gatineau, Québec

High School Diploma -

Centre D'éducation Des Adultes L'Arrimage
Gatineau, Québec
04-2017

Certificate - Bookkeeping And Accounting Practices

Algonquin College
Ottawa, None
04-2025

Skills

  • File organization
  • Scheduling and planning
  • Customer service
  • Positive attitude
  • Excel spreadsheets
  • Data entry
  • Strong problem solver
  • Issue resolution
  • Inventory management
  • Spreadsheet management
  • Payroll processing

Timeline

Office Worker

Techni-Snow
11.2023 - 01.2024

Administration Officer

Le District Aylmer
05.2022 - 07.2022

Service Advisor

Argus Mazda Groupe Grenier
12.2019 - 06.2021

Customer Service Specialist

Aylmer Kia Groupe Grenier
06.2019 - 12.2019

Call Center Representative

Spinelli Lexus
03.2017 - 05.2017

Account Executive

MSJ Cleaning Services
02.2015 - 06.2016

Diplôme étude professionnelle - Comptabiliter

Centre compétences Outaouais

High School Diploma -

Centre D'éducation Des Adultes L'Arrimage

Certificate - Bookkeeping And Accounting Practices

Algonquin College

Similar Profiles

CREATE PROFILE
Amenda Amidlak-Soucy