Amelie Therien
Ottawa,ON
Summary
Dynamic leader with a proven track record at AG Marketing Agency, adept in negotiation and marketing expertise. Spearheaded strategic growth initiatives, enhancing brand reputation and forging key partnerships. Excels in leadership and innovation management, driving substantial business development and process improvement.
Results-driven business leader prepared for role with robust history of steering companies toward success and fostering culture of excellence. Known for collaborative leadership approach. Adept at navigating complex challenges, fostering innovation, and ensuring adaptability to evolving market conditions, with focus on strategic planning and operational excellence.
Overview
5
5
years of professional experience
Work History
CEO
AG Marketing Agency
11.2024 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Call Center Representative
KeysDirect
01.2022 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Identified upselling opportunities to increase revenue generation.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Public Relations Manager
Direct Buy
04.2020 - 12.2021
- Planned and executed successful PR events, ensuring positive exposure for the organization.
- Served as primary liaison between company management and external partners in joint ventures or copromotions.
- Collaborated with marketing team to create cohesive messaging across all channels for maximum impact.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Developed innovative marketing and PR strategies.
- Implemented social media campaigns that complemented traditional PR efforts, extending the reach of the brand message.
- Taught in-house employees strategies for successful internal and external communications.
Skills
- Effective decision making
- Marketing and advertising
- Negotiation
- Client relationship building
- Innovation management
- New business development
- Brand management
- Marketing expertise
- Process improvement
- Change and growth management
Accomplishments
- Achieved business growth by introducing software for automating daily tasks.
- Achieved brand awareness through effectively helping with SEO.
- Documented and resolved band image issues which led to brand success.
- Achieved business efficiency by introducing software that helps with accuracy and efficiency.
- Effectively grew income for small businesses through automation and innovative marketing strategies.
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- Graphic Design
- Enjoy going on long walks with my dog for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
Timeline
CEO
AG Marketing Agency
11.2024 - Current
Call Center Representative
KeysDirect
01.2022 - 11.2023
Public Relations Manager
Direct Buy
04.2020 - 12.2021
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