Summary
Overview
Work History
Education
Skills
LANGUAGES
Accomplishments
Timeline
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Amelie Gloria MUGENI

Ottawa,ON

Summary

With a proven track record at Brioche Rwanda, I excel in operations management and staff motivation, enhancing workflow and driving sales growth. Leveraging inventory control and interpersonal skills, I've effectively led teams to surpass objectives and foster business development, embodying leadership with creative solutions to complex challenges. Seasoned professional with vast experience in management roles. Proven record of success in leading and developing teams to exceed goals and objectives. Skilled in streamlining operations, increasing profitability and driving employee engagement. Exceptional problem-solving ability and commitment to customer satisfaction. Dedicated and organized individual with strong skills in providing compassionate care and support to clients. Skilled at performing daily living activities, administering medications, and assisting with mobility needs, ensuring safety and comfort. Known for conscientious approach to tasks, maintaining high standards of accuracy and efficiency in all duties.

Overview

5
5
years of professional experience

Work History

Warehouse Associate

Amazon
11.2023 - Current
  • Informed supervisor of parts needed for stock and discrepancies in inventory quantities.
  • Identified and removed safety and sanitation hazards from work areas.
  • Used scanners to document pertinent carton level information.
  • Connected electrical equipment to power sources so that it can be tested before use.
  • Washed out cargo containers or storage areas.
  • Reconciled purchase orders against goods received to confirm receipt and report defective products to suppliers.
  • Replenished shelves with incoming stock orders and performed daily spot checks on inventory.
  • Received oral instructions to determine work assignments and material and equipment needs.

PSW STUDENT

Extendicare Health Services
03.2025 - 05.2025
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Cleaned house, ran errands, managed laundry.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Supervisor

Brioche Rwanda
07.2021 - 08.2023
  • Monitored work flow processes to ensure accuracy and timeliness of deliverables.
  • Provided technical support to team members in order to assist them in completing tasks more efficiently.
  • Monitored tapes or digital recordings to identify source of losses.
  • Answered customer questions and made product recommendations according to needs.
  • Distributed and created brochures, pamphlets and signage to promote product or service.
  • Received product deliveries and moved materials to designated workplace locations.
  • Organized work flow tasks to prevent downtime and production gaps.
  • Initiated creative solutions to resolve customer complaints and issues.

Sales Associate

Brioche Rwanda
06.2020 - 07.2021
  • Arranged and display merchandise to promote sales.
  • Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
  • Established a positive rapport with customers by delivering friendly, personalized service.
  • Provided accurate information about products, prices and availability both in person and over the phone.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Used product knowledge for handling objections.
  • Performed cash register operations accurately according to company guidelines.
  • Generated sales reports and tracked customer data to ensure sales goals were met.

Education

Some College (No Degree) - PSW Candidate

CIMT College
Toronto, ON
03-2025

High School Diploma -

Groupe Scolaire Mater Dei
RWANDA
10.2019

Skills

  • Inventory Control
  • Priority management
  • Personal hygiene assistance
  • Relationship building
  • Complex Problem-Solving
  • Housekeeping tasks
  • Cultural sensitivity
  • Verbal and written communication
  • Time management
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Basic housekeeping
  • Strong ethics
  • Meal preparation
  • Compassionate care
  • Dementia care

LANGUAGES

English Fluent
French Advanced

Accomplishments

    GPA(Gentle Persuasive Approach)

    CPR

    AODA and Human Rights Code Trainings

    WHIMS 2015

Timeline

PSW STUDENT

Extendicare Health Services
03.2025 - 05.2025

Warehouse Associate

Amazon
11.2023 - Current

Supervisor

Brioche Rwanda
07.2021 - 08.2023

Sales Associate

Brioche Rwanda
06.2020 - 07.2021

Some College (No Degree) - PSW Candidate

CIMT College

High School Diploma -

Groupe Scolaire Mater Dei

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Amelie Gloria MUGENI