Amelie Dutra
Vancouver,Canada
Summary
Committed professional with experience in customer service and sales in the retail industry, as well as childcare and education. Skilled in identifying customer needs, teamwork and collaboration. Highly organized and detail-oriented with excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
ShelfGenie
03.2024 - 07.2024
- Helped customers find and select products
- Utilized active listening to identify customer needs and provided appropriate solutions
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Drove sales through customer relationship building and suggestive selling techniques
Academic Tutor
Sylvan Learning
12.2022 - 01.2024
- Taught students ages 4-16 in all subject areas, specializing in French as a second language
- Prepared materials for lessons such as worksheets or quizzes in order to assess understanding of concepts taught
- Adapted instruction techniques based on the educational level of each student
- Created a positive classroom environment by establishing clear expectations, rules, and procedures
Administrative Assistant
Sylvan Learning
12.2022 - 01.2024
- Maintained files and filing, keeping sensitive information confidential
- Managed database of client contact information with accuracy and attention to detail
- Screened resumes and contacted qualified candidates for open positions
- Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors
Grocery Store Cashier
Valu-Mart
04.2022 - 12.2022
- Pleasantly greeted customers and provided prompt and courteous service
- Processed 100+ transactions per shift, handling cash, debit cards, credit cards, and gift cards quickly and effectively
- Monitored self-checkout systems and provided assistance or intervention where required
- Managed returns from customers in accordance with store policy
Youth Volleyball Coach
Titans Volleyball
12.2022 - 05.2023
- Coached players aged 6-14 in proper technique, form, positioning, footwork, agility, strength conditioning and stamina building exercises
- Provided feedback after each practice session to ensure understanding of instruction
- Encouraged player growth through positive reinforcement techniques during practices or games
Babysitter
Self Employed Services
01.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
BACHELOR OF ARTS (B.A.) - INTERNATIONAL RELATIONS
University of British Columbia
05.2028
Skills
- Cash Handling
- Customer Service
- Flexibility
- Problem-solving abilities
- Interpersonal skills
- Chilcare
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Certification
Canadian Red Cross Babysitting Certification, 2017
Timeline
Sales Associate
ShelfGenie
03.2024 - 07.2024
Academic Tutor
Sylvan Learning
12.2022 - 01.2024
Administrative Assistant
Sylvan Learning
12.2022 - 01.2024
Youth Volleyball Coach
Titans Volleyball
12.2022 - 05.2023
Grocery Store Cashier
Valu-Mart
04.2022 - 12.2022
Babysitter
Self Employed Services
01.2018 - Current
BACHELOR OF ARTS (B.A.) - INTERNATIONAL RELATIONS
University of British Columbia
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