Amélie Brack
Kingston
Summary
Dynamic leader with a proven track record in people management and operational efficiency, notably at Moores Clothing For Men where I drove sales to $2M in a historically depressed area. I excel in creating strategies that enhance customer satisfaction and team performance, leading to record Google reviews. My approach combines reliability with innovative sales techniques to exceed targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Manager
Limestone Property Management
02.2023 - Current
- Built strong relationships with clients through exceptional customer service, resulting in increased portfolio growth.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Led a dedicated leasing department of four while supporting two satellite offices in other markets.
- Implemented strong procedures in the department to increase volume capacity and secure quality tenancies.
Service Administrator
E.S. Fox Ltd.
09.2022 - 02.2023
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Scheduled and dispatched a team of 7 technicians for daily, weekly, and monthly needs.
- Processed invoices in excess of $1M, including material line items, labour, and other overhead costs.
Assistant Store Manager
Bennett's Furniture and Mattress
10.2020 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed all front end and operations tasks at store level, including construction of furnishings, deliveries, and scheduling.
Store Manager
Moores Clothing For Men
05.2014 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Drove store sales to $2M, exceeding historical record of $1.5M.
- Successfully launched the Moores Custom Program in store, exceeding sales goals for both personal sales and store sales.
Education
No Degree - General Arts
University of Toronto
Toronto, NoneCollege Diploma - Business Administration
Algonquin College
Ottawa, None05-2022
Skills
- Maintaining closing ratios
- Sales consistency
- Tracking operating expenses
- People management
- Reliability
- Bookkeeping and clerical skills
- Operational reporting
- Report writing
- Conducting meetings
- Lease administration
- Tenant eligibility determination
Languages
English
Native or Bilingual
French
Limited Working
Accomplishments
- Supervised team of nine staff members.
- Achieved sales targets through effectively implementing cross training for all staff.
- Trained three successful new management staff within one year.
- Documented and resolved time loss which led to being able to increase portfolio growth without adding additional staff
- Proven track record in two separate roles for growing 5 star Google reviews without consumer incentives.
Certification
- Ontario Driver's License
Timeline
Leasing Manager
Limestone Property Management
02.2023 - Current
Service Administrator
E.S. Fox Ltd.
09.2022 - 02.2023
Assistant Store Manager
Bennett's Furniture and Mattress
10.2020 - 09.2022
Store Manager
Moores Clothing For Men
05.2014 - 09.2020
No Degree - General Arts
University of Toronto
College Diploma - Business Administration
Algonquin College
Similar Profiles
Kai CoulterKai Coulter
Landscaper at Self (Limestone Property Services)Landscaper at Self (Limestone Property Services)
Shereese C. JohnsonShereese C. Johnson
Supervisory Management Analyst (Permanent) at Office of Management/Division of Management Services/Property Travel & Services Branch (OM/DMS/PTSB)Supervisory Management Analyst (Permanent) at Office of Management/Division of Management Services/Property Travel & Services Branch (OM/DMS/PTSB)
JOSEPH BITANGACHAJOSEPH BITANGACHA
LANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICESLANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICES
PETER NURSEPETER NURSE
Golf Camp Counselor at Glen Eagle Golf CourseGolf Camp Counselor at Glen Eagle Golf Course
Joshua MillerJoshua Miller
Live Chat Agent at Optimum JamaicaLive Chat Agent at Optimum Jamaica