Amelie Black
Ottawa, ON,ON
Summary
Efficient Customer Service Representative, equipped to handle fast-paced work across large sales floors. Keep customers happy and buying with well-stocked, attractive displays. Offer strong knowledge of retail procedures and sales techniques.
Dependable Server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
General Merchandise Associate
Walmart
06.2023 - 11.2023
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Assisted in maintaining a clean and well-organized store, contributing to a positive shopping experience for customers.
- Collaborated with team members to achieve sales goals and drive revenue growth for the department.
- Supported inventory management efforts by accurately tracking merchandise and restocking shelves as needed.
- Handling cashier duties, (checking customers out, checking prices, ensuring customer satisfaction when purchasing items),
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
Sales Associate
Once Upon A Child
12.2022 - 04.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
Little Caesars
06.2022 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced skills of preparing various menu orders, packing orders, answering phone calls and online orders.
Server
Promenade Retirement Residence
11.2021 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced appetizer and drink preparation skills to guests to their liking, promoting satisfactory to the guests in the dining area.
Education
High School Diploma -
Saint Peter High School
Orleans, ON06.2024
Skills
- Workplace Safety
- Order processing
- Attention to detail
- Customer service excellence
- Problem-solving abilities
- Time Management
- Guest Engagement
- Safe Food Handling
Languages
English
Native or Bilingual
French
Professional Working
Timeline
General Merchandise Associate
Walmart
06.2023 - 11.2023
Sales Associate
Once Upon A Child
12.2022 - 04.2023
Customer Service Representative
Little Caesars
06.2022 - 10.2022
Server
Promenade Retirement Residence
11.2021 - 03.2022
High School Diploma -
Saint Peter High School
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