Amelia Santamaria
Hawthorne
Summary
Results-oriented professional specializing in operational efficiency and customer service management. Focused on enhancing productivity and maintaining quality standards. Experienced in project coordination and team management, delivering positive outcomes. Strong problem-solving and data validation skills contribute to effective solutions in public infrastructure projects.
Overview
2
2
years of professional experience
Work History
AGM
Hampton Inn by Hilton
08.2025 - Current
- Oversaw daily operations, enhancing efficiency and productivity across the team.
- Executed day-to-day duties with precision, contributing to overall operational effectiveness.
- Administered financial operations to ensure compliance and accuracy.
- Ensured adherence to regulations for quality standards.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Architecture Lead – Software Engineer
LA City Department of Public Works, Bureau of Engineering
08.2024 - 05.2025
- Collaborated with engineering teams to analyze system requirements and design specifications.
- Developed software solutions to improve public infrastructure project management.
- Implemented coding standards and best practices for efficient software development processes.
- Collaborated with team of 9 CS students to develop sidewalk vertical displacement detection module and collision avoidance system, enhancing website services; conducted field testing to validate sidewalk data.
Education
Bachelor of Science - Computer Science
California State University of Los Angeles
Los Angeles, CA05-2025
High School Diploma -
Hawthorn High School
Hawthorne, CA05-2020
Skills
- Customer service management
- Guest relations
- Team leadership
- Staff training and development
- Project coordination
- Budget management
- Operational efficiency
- Performance metrics analysis
- Cash handling expertise
- Recordkeeping accuracy
- Policy resolution
- Quality assurance processes
- Data validation techniques
- Troubleshooting expertise
- Task prioritization
- Remote work readiness
- Problem-solving strategies
- Software development skills
- Scripting languages: PHP, Python, JavaScript
- API integration expertise
- Database programming
COURSES
Network System, Cybersecurity, Programming W/ Data Structures, Databases, Robotics, AI, Automata, Software Engineering, Data Science, Modeling and Simulation, Web Programming
Languages
Spanish
Native/ Bilingual
Timeline
AGM
Hampton Inn by Hilton
08.2025 - Current
Architecture Lead – Software Engineer
LA City Department of Public Works, Bureau of Engineering
08.2024 - 05.2025
Bachelor of Science - Computer Science
California State University of Los Angeles
High School Diploma -
Hawthorn High School