Amelia Pena
Daly City
Summary
Dynamic professional with leadership experience at Safeway, excelling in customer service and problem-solving. Proven track record in claims processing and policy enforcement, enhancing team performance and operational efficiency. Recognized for maintaining confidentiality and fostering a collaborative environment, ensuring a positive experience for all customers.
Overview
6
6
years of professional experience
Work History
Head Clerk
Safeway
04.2020 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
- Assisted in the hiring process, interviewing prospective employees and making recommendations for hire.
- Implemented loss prevention measures to reduce shrinkage and protect store assets.
- Resolved customer complaints effectively, promoting a positive shopping experience for all guests.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
- Assisted with onboarding of new employees.
- Supported executive leadership with detailed research, report preparation, and presentation formatting to facilitate informed decisionmaking.
- Maintained confidentiality of sensitive information by implementing secure document storage and disposal practices.
Cashier
San Francisco Farmers Market
09.2019 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
GED -
Jefferson Adult Education
Daly City, CASkills
- Leadership qualities
- Claims processing
- Policy enforcement
- Bookkeeping
- Confidentiality
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking
- Flexible and adaptable
- Reliability
Timeline
Head Clerk
Safeway
04.2020 - Current
Cashier
San Francisco Farmers Market
09.2019 - 01.2022
GED -
Jefferson Adult Education
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