Amelia O'Reilly
Summary
Customer-focused hospitality professional with experience in high-volume restaurants. Skilled in providing welcoming guest experiences, managing front-of-house operations, and working collaboratively in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Karbouzi Greek Taverna
06.2025 - Current
- Provided excellent customer service by promptly greeting and serving guests.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Developed knowledge of menu items to effectively communicate specials and recommendations to guests.
Lead Hostess
The Keg Steakhouse + Bar
01.2023 - 09.2025
- Supervised front-of-house operations, ensuring seamless guest experiences and optimal seating arrangements.
- Trained and mentored new host staff on service standards and reservation management systems.
- Coordinated dining room flow, maximizing efficiency during peak service hours.
- Implemented improved processes for handling guest inquiries and managing waitlists effectively.
Hostess
The Keg Steakhouse + Bar
05.2022 - 02.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Mentored junior hosts, fostering teamwork and enhancing service delivery efficiency.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Busser
The Keg Steakhouse + Bar
03.2022 - 06.2022
- Maintained cleanliness and organization of dining areas, ensuring optimal guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Monitored stock levels of utensils and supplies, notifying management of shortages.
- Trained new bussers on operational protocols and restaurant standards for service excellence.
Crew Member
McDonald's
06.2020 - 03.2022
- Delivered exceptional customer service in fast-paced environments, ensuring customer satisfaction and loyalty.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Collaborated with team members to maintain cleanliness and organization of dining areas and kitchen facilities.
- Assisted in training new crew members on operational procedures and customer service standards.
Education
Bachelor of Arts - English Language And Literature
York University
Toronto, ON04-2027
Diploma - Early Childhood Education
Seneca Polytechnic
Toronto, ON04-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
Certification
- Smart Serve Ontario - 2025
- Certified First Aid and CPR, Heaven Can Wait - 2023
Timeline
Server
Karbouzi Greek Taverna
06.2025 - Current
Lead Hostess
The Keg Steakhouse + Bar
01.2023 - 09.2025
Hostess
The Keg Steakhouse + Bar
05.2022 - 02.2023
Busser
The Keg Steakhouse + Bar
03.2022 - 06.2022
Crew Member
McDonald's
06.2020 - 03.2022
Bachelor of Arts - English Language And Literature
York University
Diploma - Early Childhood Education
Seneca Polytechnic
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