Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amelia McCauley

Stratford,ON

Summary

Proven professional with a track record of exceeding expectations at ELB Cleaning Services, demonstrating deep cleaning expertise and exceptional reliability. Skilled in fostering positive client relationships and efficient time management, leading to significant client base expansion. Adept at teamwork and customer service, ensuring high-quality outcomes in diverse environments.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Team Lead, Residential Cleaner

ELB Cleaning Services
01.2024 - Current
  • Adhered to professional house cleaning checklist.
  • Exceeded client expectations to garner future services.
  • Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
  • Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Delivered tailored housekeeping services that met each client's specific preferences, leading to higher levels of satisfaction.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Collected payment for services rendered and provided client with billing receipts.
  • Sanitized apartments after move-out or prior to move-in.
  • Collaborated with team members to complete large-scale cleaning projects on time and within budget constraints.
  • Organized tasks efficiently, enabling increased productivity during each work shift.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Resident Care Aide

Chartwell Retirement Residences
07.2023 - 01.2024
  • Assisted residents with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Followed nutritional plans to prepare optimal meals.
  • Remained alert to problems or health issues of clients and competently responded.
  • Addressed family concerns regarding their loved ones'' welfare through open communication channels while maintaining confidentiality protocols as needed.
  • Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
  • Enhanced resident well-being by providing compassionate care and support in daily activities.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Commercial Cleaner

Lavendar and Lemon
02.2023 - 09.2023
  • Kept building entryway glass clean and polished for professional presentation.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
  • Increased client satisfaction by providing thorough cleaning services tailored to individual business needs.
  • Reduced spread of germs in communal areas, such as kitchens and bathrooms, by implementing rigorous disinfection practices.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.

Audit Clerk

Schooley Mitchell
03.2015 - 06.2018
  • Delivered supporting documentation for records changes directly to auditor for analysis.
  • Worked closely with external auditors during annual reviews, facilitating a seamless exchange of information.
  • Identified opportunities for cost savings during audits, recommending changes to improve business operations.
  • Responded to routine requests for information from other departments, managers and customers.
  • Collaborated with managers to obtain missing information.

Private Childcare Provider

Self Employed
03.2010 - 02.2015
  • Managed schedules for multiple families efficiently, ensuring timely arrival to appointments and engagements while maintaining flexibility.
  • Transported children to and school and activities safely.
  • Implemented behavior management techniques to establish boundaries and maintain a structured environment conducive to learning and growth.
  • Played engaging, age-appropriate games to entertain and educate children.
  • Created safe, inviting in-home environment conducive to structured activity and unstructured play.
  • Ensured cleanliness of childcare spaces by conducting regular tidying up tasks like washing laundry items used by kids under my care.
  • Developed strong relationships with parents to establish trust, open communication lines, and support their parenting goals.
  • Encouraged children to transition from diapers and assisted in development of good restroom habits.
  • Administered prescribed medications in accordance with written instructions.

Education

High School Diploma -

St. Michael's
Stratford, ON
06-2003

Skills

  • Reliability and punctuality
  • Flexible scheduling
  • Deep cleaning expertise
  • Efficient time management
  • Teamwork
  • Customer service
  • Multitasking and organization
  • Detail-oriented
  • Resident support
  • Guest relations
  • Quality assurance

Languages

English
Full Professional

Certification

  • First Aid/CPR Certified
  • Experienced in customer service

Timeline

Team Lead, Residential Cleaner

ELB Cleaning Services
01.2024 - Current

Resident Care Aide

Chartwell Retirement Residences
07.2023 - 01.2024

Commercial Cleaner

Lavendar and Lemon
02.2023 - 09.2023

Audit Clerk

Schooley Mitchell
03.2015 - 06.2018

Private Childcare Provider

Self Employed
03.2010 - 02.2015

High School Diploma -

St. Michael's

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Amelia McCauley