Amelia Maile
Lakewood
Summary
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 3 years of industry experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Experience Expert
MARRIOTT HOTELS
05.2022 - Current
- [Front Desk Management]: Answering incoming calls from guests, addressing their needs and concerns, navigating computer systems, and organizing paperwork and staff reports.
- [Kitchen Management]: Ensuring the cleanliness of kitchen surfaces and appliances, preparing food requests for clients within specified time frames, creating and maintaining kitchen reports, and managing the ordering and inventory of pantry supplies and kitchen equipment.
- [Event Planning]: Planning and coordinating client event requests for meeting rooms on-site.
- [Staff Management]: Overseeing and training staff members.
Administrative Intern
NPIEN
09.2021 - 05.2025
- Contacted local school officials to arrange upcoming presentations.
- Organized speakers for future events.
- Updated the internal database to track participation efforts and sponsor information.
- Collaborated daily with the NPIEN Vice President on programming.
- Created and organized event invitations for local schools and sponsors.
- Developed presentations for organizational events.
Advisor Intern
Carson High School College Center
07.2019 - 05.2025
- Assist the College Counselor with the daily operations of the College Center.
- Provide support to students throughout the college application process.
- Maintain organization and cleanliness in the College Center.
- Facilitate workshops for students on various college-related topics.
- Answer phone calls and direct them to the appropriate staff members.
- Contact different colleges regarding their programs and visiting the Carson campus.
- Schedule on-campus college presentations.
- Organize field trips to college campuses for students.
- Update the database with accurate information needed for the school profile.
- Create presentations as needed.
- Fulfill all requests from the College Counselor.
Administrative Assistance
CDR Financial Services
07.2018 - 05.2025
- Monitored incoming phone calls from other corporations.
- Updated the CDR service program with appointments and files.
- Supervised fellow interns' calls to ensure that customer concerns were addressed.
- Provided updates to lawyers about ongoing cases.
- Documented the status of cases for review.
- Conducted contract testing for incoming interns to assess tolerability.
Administrative Assistance
Long Beach Day Nursery
07.2017 - 05.2025
- Prepared necessary paperwork for meetings.
- Answered the front desk telephone.
- Copied and filed documents in the appropriate filing cabinets.
- Directed phone calls and addressed parents' concerns.
Education
Certificate Degree -
BYU Pathway
08.2025
Associate Degree - undefined
Long Beach City College
04.2020
High School Diploma - undefined
Lakewood High School
06.2019
Skills
- Computer skills
- Math skills
- Organized
- Dependable
- Creative
- Adaptable
- Time management
- Customer skills
- Exceptional communication
- Leadership
- Critical thinker
- Interpersonal skills
- Technical skills
Certification
- TIPS Certification
- Food handler Certification
- First Aid Kit and AED Certified
Timeline
Guest Experience Expert
MARRIOTT HOTELS
05.2022 - Current
Administrative Intern
NPIEN
09.2021 - 05.2025
Advisor Intern
Carson High School College Center
07.2019 - 05.2025
Administrative Assistance
CDR Financial Services
07.2018 - 05.2025
Administrative Assistance
Long Beach Day Nursery
07.2017 - 05.2025
Associate Degree - undefined
Long Beach City College
High School Diploma - undefined
Lakewood High School
Certificate Degree -
BYU Pathway
Similar Profiles
Jade ThomassenJade Thomassen
Beauty Technician at Marriott HotelsBeauty Technician at Marriott Hotels
AHMAD SALEHAHMAD SALEH
Receptionist at Marriott HotelsReceptionist at Marriott Hotels
Beatriz FitasBeatriz Fitas
Front Desk Associate at Marriott HotelsFront Desk Associate at Marriott Hotels
Harry JosephHarry Joseph
Football Team Fundraising at Green Mountain Youth FootballFootball Team Fundraising at Green Mountain Youth Football
Julia KabuyaJulia Kabuya
Pet Sitter at Friends And Family MembersPet Sitter at Friends And Family Members