Amelia Lynge
Vancouver,BC
Summary
Organized and dependable candidate with strong interpersonal skills from over a year of face-to-face customer service experience, comfortable completing tasks in a fast-paced environment. Familiar with operating POS systems such as Square and handling cash transactions, while assisting with bussing tables, cleaning concession and bar setups, and maintaining a professional cleanliness standard throughout. Strong English verbal and written communication skills developed through a BA in English Literature and Minor in Creative Writing
Overview
1
1
year of professional experience
Work History
Server
The Hollywood Theatre
04.2022 - Current
- Working behind the concession counter to serve alcohol, snacks and manage coat check
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Working behind the bar to assist bartenders in entering the correct drink orders into the POS system, as well as performing basic bartending skills
- Performing accurate cash transactions
- Communicating with patrons regarding orders and other concerns about their experience
- Operating efficiently during crowded events with 400 or more patrons
- Set up and close down bars and concession counter before and after every shift
- Observing patrons and discontinuing service if a patron appeared intoxicated, helping to build a safe environment for patrons and staff alike
- Working with security to control entry of patrons into the venue and remove patrons who may pose a risk to other patrons, staff or performers
- Maintain a clean and organized bar area and dance floor
- Answering phone calls from patrons about customer experience concerns, ticket pricing and venue arrangement.
Administrative Executive
Alpha Phi UBC
01.2023 - Current
- Recording minutes for weekly executive meetings, keeping track of updates and noting important action items.
- Collected data, input records and protected electronic files.
- Taking attendance for weekly meetings involving over 80 members.
- Checking emails daily, receiving excuses for missed meetings or events, or helping members who want to change their status.
- Using online tools such as Officer Portal, ICS Recruiter and OurHouse to update member status in accordance with UBC Panhellenic Council and Alpha Phi International Requirements.
- Using Microsoft Excel, Google Sheets and Google Docs to keep track of member management, including attendance points, financial status and other personal details.
Social Co-ordinator
UBC Film Society
04.2022 - 05.2023
- Managed all social events for the club including Pub Nights and monthly Beer Gardens.
- Applied for monthly Special Event Permits online to host Beer Gardens in accordance with provincial liquor serving regulations.
- Hired security guards to check identification of attendees and ensure safety during the event.
- Worked with UBC's AMS Building Operations Manager to ensure that events involving alcohol were approved by management and in accordance with provincial regulations.
- Followed the Special Event Permit checklist to put up the appropriate signage during events.
- Planned intermission games for attendees to participate in.
Education
Bachelor of Arts - English Literature
University of British Columbia
Vancouver, BC05.2024
Skills
- POS System (Square)
- Face-to-Face Customer Service
- Cash Handling
- Serving-It-Right Certified
- Guest Relations Management
- Wine and Liquor Service
- Microsoft Excel
Timeline
Administrative Executive
Alpha Phi UBC
01.2023 - Current
Server
The Hollywood Theatre
04.2022 - Current
Social Co-ordinator
UBC Film Society
04.2022 - 05.2023
Bachelor of Arts - English Literature
University of British Columbia
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