Amelia Cortens
Calgary,AB
Summary
Outgoing hospitality professional is skilled in effective communication and team collaboration. Sociable individual bringing top-notch sales and marketing talents focused on engaging customers, promoting loyalty, and maximizing business returns. Ready to take strong work ethic and organizational abilities and take on challenging new hospitality position.
Overview
9
9
years of professional experience
Work History
Fine Dining Server
River Café
Calgary , AB
2022.06 - Current
- Possess exceptional interpersonal and team-building skills, with an aptitude for building rapport with a diverse range of customers, managers, and colleagues.
- Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders.
- Proven track record of success in multitasking while remaining professional and courteous in fast-paced environments.
- Demonstrated excellent multitasking abilities in fast-paced environments by successfully serving an average of 8 tables simultaneously while maintaining a professional and courteous demeanor.
- Anticipated and fulfilled guest needs by proactively identifying special orders, resulting in a 20% increase in customer satisfaction.
Sales Representative
Set the Bar Sales and Distribution
Calgary , AB
2021.05 - 2021.12
- Managing over 50 accounts of both on-premise and retail in full cycle sales duties, increasing sales by over 10% from the previous year
- Develop positive customer relationships and gain new points of distribution
- Plans and organizes sales calls and routes to maximize efficiency and time in the field
- Developed and executed effective sales strategies resulting in a 15% increase in revenue from the previous year, exceeding sales goals for on-premise and retail accounts.
- Implemented targeted marketing campaigns to gain new points of distribution, resulting in a 20% expansion of product reach within the market.
- Optimized sales routes and organized sales calls to maximize efficiency and time in the field, resulting in a 25% increase in customer visits per day.
MERCHANDISER
MOLSON COORS BEVERAGE COMPANY
Calgary , AB
2018.10 - 2021.03
- Develop display concepts and collaborate with the sales team to effectively market Molson products according to plans and priorities, ensuring that products achieve optimal sales volume.
- Maintains strong sales relationships with vendors and monitors new opportunities
- Analyzes competitor strategies and suggests areas of improvement
EVENT SERVICES
CALGARY SPORTS AND ENTERTAINMENT CORPORATION
Calgary , AB
2017.10 - 2018.10
- Went above and beyond to create a flawless guest experience for premium guests
- Made guest recommendations as a result of effective communication
EVENT MARKETER/ BRAND AMBASSADOR
SDI MARKETING
Vancouver , BC
2017.11 - 2017.05
- Ensured targets were met by collaborating with sales and brand manager on account planning and activation
- Developed reports on marketing trends and activities in the market
- Increased brand awareness by engaging and educating store personnel and the public
EVENT SERVICES
FAIRMONT WATERFRONT
Vancouver , BC
2016.03 - 2017.05
- Successfully executed large-scale guest events from set-up to tear down, exceeding expectations and managing all issues in a timely manner
FINE WINE SALES APPRENTICE
MISSION HILL FAMILY ESTATE WINERY
Kelowna , BC
2015.06 - 2015.11
- Exceeded sales targets by leading educational sessions, tastings, and tours
- Educated staff on proper wine pairings
- Ensured an enjoyable atmosphere for all guests
Education
INTERNATIONAL HOSPITALITY MANAGEMENT -
ROYAL ROADS UNIVERSITY
Skills
- Relationship Building
- Guest Relations
- Customer Service
- Sales Growth
- Staff Training
- Administrative Tasks
Timeline
Fine Dining Server
River Café
2022.06 - Current
Sales Representative
Set the Bar Sales and Distribution
2021.05 - 2021.12
MERCHANDISER
MOLSON COORS BEVERAGE COMPANY
2018.10 - 2021.03
EVENT MARKETER/ BRAND AMBASSADOR
SDI MARKETING
2017.11 - 2017.05
EVENT SERVICES
CALGARY SPORTS AND ENTERTAINMENT CORPORATION
2017.10 - 2018.10
EVENT SERVICES
FAIRMONT WATERFRONT
2016.03 - 2017.05
FINE WINE SALES APPRENTICE
MISSION HILL FAMILY ESTATE WINERY
2015.06 - 2015.11
INTERNATIONAL HOSPITALITY MANAGEMENT -
ROYAL ROADS UNIVERSITY
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