Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Timeline
Hi, I’m

Ameeta Rana

966 Lawrence Avenue, Kelowna,BC

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and Customer Service Supervisor that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

5
years of professional experience

Work History

Amazon

Customer Service Supervisor
09.2022 - 07.2023

Job overview

  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Amazon

Warehouse Ambassador
11.2020 - 09.2022

Job overview

  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Sorted and delivered materials to different work areas and staff.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained new employees on proper protocols and customer service standards.

Amazon

Sortation Associate
08.2019 - 11.2020

Job overview

  • Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale
  • Selected, packed and shipped over 500 orders per hour during peak periods
  • Sorted packages into delivery routes by factors such as size, weight and destination
  • Weighed parcels, calculating costs based on type, total weight, and final destination
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.

Freshii

Cashier/Customer Service
06.2021 - 09.2021

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Utilized various software applications to process customer orders.

IKEA

Customer service representative
06.2020 - 08.2020

Job overview

  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers about billing, payment processing and support policies and procedures.

KVM Institute

IELTS Tutor
12.2018 - 03.2019

Job overview

  • Teaching IELTS including spoken English to the students
  • Managing the class; preparing the lessons to be delivered to the students
  • Preparing and setting tests, examination papers, and exercises
  • Basic administration, such as keeping student registers and attendance records
  • Compiled reference materials and reviewed examination structure, requirements and scoring to develop comprehensive lesson plans, lectures a

Education

Alexander College
Vancouver, BC

Associate of Arts from Arts And Sciences
12.2021

University Overview

Sprott Shaw College
Surrey, BC

GED
12.2019

University Overview

Acquired knowledge in Business Fundamental Diploma Program


  • Business fundamentals, Amazon, Completed 2019

M.B.B.G.R.G.C.Girls.Sen.Sec.School
Punjab

High School Diploma
03.2017

University Overview

Acquired knowledge in Physics, Chemistry, Biology, English

  • Final Grade: 89%
  • Recipient of All Rounder, 2017

Skills

  • Microsoft Office
  • Customer Service
  • Account Management
  • New Hire Training
  • Sales Proficiency
  • Schedule Management
  • Supervising Employees
  • Multi tasking abilities
  • Team- oriented
  • Time-management

Websites

Accomplishments

Accomplishments
  • Supervised team of 16 staff members.
  • Received full attendance award.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

Additional Information

References:

Shaina Khuttan / Process Assistant / 236-808-1755

Shelly Zhu / Operational Area Manager / 778-903-7448

Vignesh / Operational Area Manager / 778-512-8172

Timeline

Customer Service Supervisor
Amazon
09.2022 - 07.2023
Cashier/Customer Service
Freshii
06.2021 - 09.2021
Warehouse Ambassador
Amazon
11.2020 - 09.2022
Customer service representative
IKEA
06.2020 - 08.2020
Sortation Associate
Amazon
08.2019 - 11.2020
IELTS Tutor
KVM Institute
12.2018 - 03.2019
Alexander College
Associate of Arts from Arts And Sciences
Sprott Shaw College
GED
M.B.B.G.R.G.C.Girls.Sen.Sec.School
High School Diploma

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Ameeta Rana