Ameet Kour
Calgary,AB
Summary
Very strong customer service background including demonstrated problem-solving skills and a solution-driven .Strong interpersonal skills, time-management and teamwork ability. Available to work a variety of day,evening, and overnight shifts including weekends and holidays
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Able Professional Services
05.2022 - 05.2023
- Understood the importance of empathy in building long-lasting customer relationships
- Performed other associated duties, as required
- Took ownership of customer concerns and follow with appropriate solutions
- Met or exceeded established targets
- Provided feedback to leads, and internal stakeholders to promote improvement of products
- Demonstrated active listening skills to understand the needs of the customer
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Omni Channel Associate
Best Buy
08.2021 - 03.2022
- Created a team culture of exceeding customer expectations, exceeding all company performance goals
- Developed a better understanding of the product offerings, created enjoyment of the store
- Managed the work of 10 employees, increased crew efficiency by 5%
- Recruited and hired 3 new employees
- Worked varied hours to meet seasonal and business needs
Software Engineer
Tech Mahindra
06.2016 - 08.2020
- Developed programming based scripts using selenium(Java) for regression testing
- Ran test cases which included features like activation, feature change
- Increased the test coverage of application and achieved 85% of test coverage
- Performed software testing, provided 24/7 support to clients, and developed plans for software development
- Developed programming based scripts using selenium(Java)
- Designed test cases in JIRA Xray App
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Student Coordinator
Lovely Professional University
04.2012 - 05.2016
- Ensured all events are inclusive and take into account any special arrangements
- Provided resource to Program Liaisons, International Coordinators, and students on cultural awareness
- Provided administrative support to the department, peers, and faculty, and undertook duties
- General administrative duties such as arranging travel cards, ID access cards, memberships to Student
- Prepared and administered budget for campus with 45 students.
Education
Business Management in Human Resources -
Lambton College
Mississauga, ON09.2022
Electronics And Communication Engineering -
Lovely Professional University
Punjab,India05.2016
Skills
- Interpersonal skills
- Selenium,TestNG,Maven,Cucumber
- Time management
- SQL
- JAVA
- MS Office
- AWS Cloud
volunteering
Volunteer at canadian blood services
Timeline
Customer Service Representative
Able Professional Services
05.2022 - 05.2023
Omni Channel Associate
Best Buy
08.2021 - 03.2022
Software Engineer
Tech Mahindra
06.2016 - 08.2020
Student Coordinator
Lovely Professional University
04.2012 - 05.2016
Business Management in Human Resources -
Lambton College
Electronics And Communication Engineering -
Lovely Professional University
Similar Profiles
Joe BehrensJoe Behrens
Senior DevOps Consultant at Amazon Web Services (AWS) Professional ServicesSenior DevOps Consultant at Amazon Web Services (AWS) Professional Services
Shoug AlmoshaigahShoug Almoshaigah
Public Relations COOP Trainee at KPMG Professional ServicesPublic Relations COOP Trainee at KPMG Professional Services
Stephen ThejageStephen Thejage
Accelerate Program Intern at KPMG Professional ServicesAccelerate Program Intern at KPMG Professional Services
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC
Natnael YhdegoNatnael Yhdego
Cashier / Customer Service Associate at Popeyes Louisiana KitchenCashier / Customer Service Associate at Popeyes Louisiana Kitchen