AMEER KHADDAGE
OTTAWA
Overview
7
7
years of professional experience
Work History
Store Manager
Louis Pizza Express
04.2020 - Current
- Led a team to drive sales growth and improve operational efficiency, enhancing profitability
- Elevated productivity by 20% through strategic process improvements, reducing service times and increasing throughput
- Oversaw quality control audits, ensuring adherence to company standards and regulatory compliance
- Initiated customer service improvement strategies, resulting in increased customer satisfaction and loyalty
Relationship Builder and Sales Agent
Bath and Body Works for Sitelgroup
07.2022 - 02.2023
- Built strong customer relationships, enhancing brand loyalty and customer retention
- Utilized expert sales techniques to meet and exceed sales targets
- Provided comprehensive product knowledge and recommendations to customers
- Responded to and resolved an average of 50+ customer inquiries per day, maintaining a 95% satisfaction rate
Front Desk Agent
The Parisian Hotel
01.2018 - 12.2019
- Delivered high-quality customer service, improving guest satisfaction and hotel rating
- Managed reservations and guest check-ins/check-outs efficiently, ensuring a smooth operation
- Achieved a 98% positive customer feedback rate by providing exceptional service and efficiently managing guest requirements
- Analyzed customer feedback to inform continuous improvement in service delivery
Education
Business Management & Entrepreneurship Diploma -
Algonquin College
Ottawa, ON01.2025
Graduate Certificate in Mobile and Web User Experience Design -
Algonquin College
Ottawa, ON01.2022
Skills
- Teamwork
- Customer service
- Friendly and positive
- Outstanding communication skills
- Multitasking and organization
- Calm under pressure
- Problem-solving
- Attention to detail
- Strong work ethic
- Hospitality service expertise
- Food and beverage service
- Time management
Community Service
- Completed pre-employment volunteer hours at Louis Pizza Express, contributing to daily operations and customer service.
- Volunteered 40 hours at a community organization, assisting in cleaning services for elderly residents' homes, enhancing living conditions and well-being.
Training
Professional Development Training in Aircraft Maintenance, Beirut, Lebanon, 06/01/17, 07/31/17, Participated in a comprehensive training program focused on aircraft maintenance and technical skills development., Gained hands-on experience in aircraft systems, maintenance procedures, and safety protocols., Enhanced technical knowledge and practical skills essential for a career in aircraft maintenance., Collaborated with experienced technicians and engineers to understand intricacies of aircraft operations and maintenance.
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Relationship Builder and Sales Agent
Bath and Body Works for Sitelgroup
07.2022 - 02.2023
Store Manager
Louis Pizza Express
04.2020 - Current
Front Desk Agent
The Parisian Hotel
01.2018 - 12.2019
Graduate Certificate in Mobile and Web User Experience Design -
Algonquin College
Business Management & Entrepreneurship Diploma -
Algonquin College
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