Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ameer Akbar Mohammed

Niagara Falls,ON

Summary

  • Accomplished Store Manager and Travel Consultant with a proven track record at Teleperformance and Urban Choice Market, excelling in strong communication and exceptional customer service. Mastered GDS knowledge and operational excellence, significantly enhancing customer satisfaction and team performance. Demonstrated leadership in staff development and problem resolution, driving operational success and fostering team collaboration.
  • Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
  • Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Travel Consultant

Teleperformance
01.2023 - Current
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.

Store Manager

Urban Choice Market
04.2019 - 12.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Transportation Specialist

Amazon.in
05.2016 - 12.2018
  • Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
  • Coordinated schedules and communicated changes to customers.
  • Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
  • Developed strong relationships with vendors and clients, resulting in increased business opportunities.
  • Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Optimized fleet maintenance schedules to reduce downtime and extend asset life spans.

Education

High School Diploma -

Seneca College of Applied Arts And Technology
North York, ON
09.2021

Bachelor's Of Technology - Information Technology

Jawahar Lal Nehru Technological University
Hyderabad, India
05.2016

Skills

  • Strong Communication Skills
  • GDS knowledge
  • Exceptional customer service
  • Social Media
  • Employee Scheduling
  • Staff Development
  • Performance Appraisal
  • Operational Excellence
  • Team Leadership
  • Teamwork and Collaboration
  • Problem Resolution
  • Training and Development

Languages

English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual

Certification

  • Travel Industry Corporation of India(TICO)
  • AZ-900 Fundamental
  • Microsoft Office 365

Timeline

Travel Consultant

Teleperformance
01.2023 - Current

Store Manager

Urban Choice Market
04.2019 - 12.2022

Transportation Specialist

Amazon.in
05.2016 - 12.2018

High School Diploma -

Seneca College of Applied Arts And Technology

Bachelor's Of Technology - Information Technology

Jawahar Lal Nehru Technological University

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Ameer Akbar Mohammed