Ameer Akbar M
Niagara Falls,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
01.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Team Lead
Canada Post
03.2019 - 12.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Adjusted equipment to meet different productivity levels.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored and guided employees to foster proper completion of assigned duties.
Team Manager
Amazon.com
07.2016 - 12.2018
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Post-Baccaleurate Diploma - International Marketing
Seneca College of Applied Arts And Technology
Scarborough, ON09.2021
Bachelor of Science - Information Technology
CMR College of Engineering And Technology
Hyderabad, India 05.2016
Skills
- POS Systems and Ordering Platforms
- Senior Leadership Support
- Medical Terminology Knowledge
- Merchandise Orders and Exchanges
- Quality Control
- Customer Relations
- Store Maintenance
- Technical Support
- Credit Card Payment Processing
- Warehousing Functions
- Order Fulfillment
- Order Processing
Certification
- Microsoft Excel
- Microsoft AZ-900
- Microsoft AZ-104
Hobbies
My hobbies are fishing and cooking.
Timeline
Customer Service Representative
TTEC
01.2023 - 06.2023
Team Lead
Canada Post
03.2019 - 12.2022
Team Manager
Amazon.com
07.2016 - 12.2018
Post-Baccaleurate Diploma - International Marketing
Seneca College of Applied Arts And Technology
Bachelor of Science - Information Technology
CMR College of Engineering And Technology
Similar Profiles
STAN MILLERSTAN MILLER
Service Delivery Manager at TTECService Delivery Manager at TTEC
Sheila ParkerSheila Parker
Customer Service Representative at TTECCustomer Service Representative at TTEC
Matthew BernardMatthew Bernard
Executive Director at TTECExecutive Director at TTEC
Michael AMichael A
Licensing Supervisor at TTECLicensing Supervisor at TTEC
Nicholas MorgantiNicholas Morganti
Dishwasher & Kitchen Hand at Niagara Brewing CompanyDishwasher & Kitchen Hand at Niagara Brewing Company