Ameera Fatima
Cambridge,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Relay Operatoration Centre Associate
Amazon
02.2022 - 06.2023
- Coordinated schedules and communicated changes to customers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Examined issues to determine importance and urgency and escalated calls to manager.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Defined problems to make decisions and moved forward to support quick resolution.
Customer Support Associate
Genpact
12.2020 - 11.2021
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Information Technology
Osmania University
Hyderabad09.2020
Skills
- Hardware Troubleshooting
- Network Protocols
- Support Users
- Incident Response
- Operational Support
- Information Updates
- Critical Thinking
Timeline
Relay Operatoration Centre Associate
Amazon
02.2022 - 06.2023
Customer Support Associate
Genpact
12.2020 - 11.2021
Bachelor of Science - Information Technology
Osmania University
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