Ameenah Khan
Pickering,Ontario
Summary
Proactive and detail-oriented individual with a fast-paced environment. Passionate about identifying customer wants and needs, improving both the sales and the customer journey. Adept at maintaining cordial and professional relationships with colleagues, customers and supervisors. Able to function independently or as part of a associate team.
Overview
3
3
years of professional experience
Work History
Court Monitor
Flying Squirrel Trampoline Park
08.2022 - 01.2023
- The Court Monitor is responsible for maintaining and monitoring the trampolines and surrounding areas while ensuring customer safety and service
- Clean court when required (e.g. wipe and vacuum trampolines and pads, dust nets, etc.)
- Assist with maintaining the cleanliness of the facility and parking area (e.g counters/tables, sweeping, mopping, windows/mirrors, empty garbage, etc.)
- Assist with periodic administrative duties such as filing when required
- Switch trampoline court equipment when necessary
- Respond to inquiries regarding pricing, waivers, and general Company information while seeking Supervisor assistance if needed
- Relay rules and procedures of the court to customers
- Ensure the accuracy of wristband times and information
- Assess appropriate skill levels of customers and advise recommended equipment, and ensure prompt response and care to customers requiring first aid assistance.
Tutor
Kumon
04.2020 - 10.2021
- Greeted guests with friendliness and professionalism
- Worked closely with the manager to provide effective assistance for specific aspects of business operations
- Answered incoming calls, processed requests and relayed messages to appropriate personnel
- Assisted manager in all aspects of business operations
- Managed and completed paperwork and overall office administration operations
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors
- Worked closely with coworkers to strategically plan for company growth
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Education
Bachelor of Commerce - Human Resource Management
Toronto Metropolitan University (formerly Ryerson)
Toronto, ON04.2026
Skills
- Customer service
- Communication
- Organization
- Product knowledge
- Sales strategies
- Problem-solving
- Relationship building
- Time management
Languages
English
Timeline
Court Monitor
Flying Squirrel Trampoline Park
08.2022 - 01.2023
Tutor
Kumon
04.2020 - 10.2021
Bachelor of Commerce - Human Resource Management
Toronto Metropolitan University (formerly Ryerson)
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