Ameenah Gulley
Stockton
Summary
Bringing exceptional communication and time management skills to the table. Cross-functional collaborator who excels at identifying needs and developing effective solutions. Looking to join a new company and contribute to its growth. Over 7 years of related experience, I've developed excellent communication, planning, and problem-solving skills. Cross-functional collaborator who excels at identifying needs and developing effective solutions. Scheduling Coordinator with a proven track record of successfully managing administrative tasks while maintaining calendars. Strong problem-solving, planning, and communication abilities. Customer service is a priority.
Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.
Overview
11
11
years of professional experience
Work History
Customer Service Coordinator III
PriMed
02.2023 - Current
- Coordinated customer service operations, ensuring timely responses to inquiries and
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Insurance verification
- Handling medical authorization
- Handling Medical claims
- Ability to identify deductible and MOOP cost
- Resolve members complaints and issues concerning billing
- Maintaining a average handle time of less than 10 minutes
- Knowledge of coverage plans HMO, PPO, ECT.
- Use of Epic
- Use of Tapestry and Hyperspace
- Use of Citrix
- Use of multi phone lines
- Use of Max
- Use of RC Contact and Ring Central
- Knowledge of working with more than one desktop
- Use of CRM database
- Knowledge of HIPPA standards
Scheduling Coordinator
Logisticare Solutions
01.2018 - 12.2022
- Taking non medical emergency inbound and outbound calls.
- Verification of insurance.
- acknowledgment of HIPPA standards.
- use of multiple phone lines.
- ability to navigate through multiple computer screens.
- ability to make 100 calls in a 8 hour time period.
- Schedule, route, and dispatch trips to third-party transportation providers.
- Handle coordination of pre-scheduled patients trips to medical facilities.
- High quality, monitoring scores.
- Customer Orientated.
- Help assist with training and coaching to other employees and new hires.
Call Center Representative
Old Republic Home Protection
02.2021 - 09.2022
- Process incoming requests for Service from Plan holder.
- logging pertinent information accurately and efficiently, according to company standards.
- Ensure work order meets Plan guidelines (e.g. effective dates, coverage, limitations, etc.).
- Communicate effectively and ask pertinent questions to determine coverage.
- Authorize or deny coverage in whole or in part.
- Assist with service needs.
- Educate callers as to Plan coverage, trade call fees, etc.
- Escalate calls through the proper channels, when necessary.
- knowledge of HVAC, Plumbing, Appliance, swimming/spa, Electrical, water heater, solor system plans and coverage.
- ability to multitask.
- ability to de-escalate calls.
City Carrier Assistant
United States Postal Service
11.2014 - 11.2017
- Casing mail.
- boxing mail.
- remembering addresses.
- hand eye coordination.
- ability to stay focus on the mail as well as your surrounding.
- delivering mail.
- driving mail truck.
- walking 10+ miles a day.
- lifting up to 70 pounds.
- moving in a fast safe past to get my mail delivered in a timely manner.
Education
High School Diploma -
Western Ranch High
Stockton, CA05.2011
Skills
- Telephone etiquette
- Coordination
- Customer engagement and support Confidentiality requirements Microsoft Word
- Scheduling
- Customer service orientation Managing automated systems Documentation skills
- PC proficient
- Prioritization
- Appointment scheduling
- Call center experience
- Customer service excellence
- Schedule coordination
- Exceptional telephone etiquette
Timeline
Customer Service Coordinator III
PriMed
02.2023 - Current
Call Center Representative
Old Republic Home Protection
02.2021 - 09.2022
Scheduling Coordinator
Logisticare Solutions
01.2018 - 12.2022
City Carrier Assistant
United States Postal Service
11.2014 - 11.2017
High School Diploma -
Western Ranch High