Summary
Overview
Work History
Skills
Timeline
Generic

Ameena Mohamed

Brampton,ON

Summary

Highly-motivated employee with desire to take on new challenges and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Sprinter Emergency
Mississauga , ON
09.2021 - 05.2022
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Assisted in the development of transportation plans and strategies for shipments.
  • Monitored delivery status to ensure timely deliveries were made on schedule.
  • Coordinated with vendors, carriers, and customers to manage freight costs and transit times.
  • Documenting Pay-roll for drivers, shipments and third parties.
  • Prepared documentation for all sprinters to cross border, contacting border police.
  • Negotiated contracts with third-party vendors for transportation services.
  • Maintained compliance with import and export laws to maximize delivery efficiency.
  • Dispatched information to service providers to schedule freight movement.
  • Managing air freights, and ground.
  • Created booklets for new hires and assisted with training.
  • Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
  • Communicating with clients through via email, and phone.

Finance Administrator

Good Fellows Auto
NorthYork , ON
11.2019 - 09.2021
  • Prepared monthly financial reports and presentations for management review.
  • Coordinated audits with external auditors to ensure accurate reporting of financials.
  • Provided guidance to staff regarding day-to-day accounting functions such as invoicing, tax filing requirements, and payroll processing.
  • Negotiated terms with vendors and suppliers while maintaining favorable relationships.
  • Oversaw the month-end closing process, prepared financial statements, and managed advanced reconciliations.
  • Reviewing Credit Reports and statements to ensure the client's eligibility
  • Conducted analysis of financial performance against budgets or forecasts.
  • Marketing, Advertising and Budgeting
  • Placed orders for office products, including paper and toner and kept strict eye on inventory.
  • Monitored loans and accounts payable to confirm payments are current.
  • Prepared and processed payments
  • Provided excellent customer service to maintain healthy relationships with clients
  • Helping clients refinance loans

Administrative Assistant

REMAX REALTY
Mississauga, ON
03.2018 - 12.2019
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Drafter and reviewed Buyer Representation Agreements, Listing Agreements, Seller Representation Agreements
  • MLS Data Sheets
  • Offer Summaries
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Coordinating showings and lockbox releases

Receptionist

Farooq & Chaudhry LLP
Mississauga, ON
01.2017 - 02.2018
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.

Freelance

Legal Assistant
Brampton, ON
04.2019 - .
  • Assisted with file openings, data entry.
  • Open, close, and maintain files with the utmost discretion and according to appropriate guidelines
  • Coordinating with realtors and assisted with closings.
  • Drafted closing letters
  • Completed client and bank reports
  • Obtained lawyer information for buyer and seller agreements
  • Assisted with other tasks to complete closings
  • Arrange key pick-ups
  • Prepared documentation
  • Assisted with file organization
  • Coordinating realtors and lawyers
  • Arranged signing meetings
  • Schedule appointments and maintain calenders for attorneys
  • Filed and organized legal documents
  • Conduct legal research as directed
  • Maintained confidentiality of client information at all times

Skills

  • Schedule Coordination
  • Dependable
  • Works well under pressure
  • Strong verbal communication
  • Computer skills
  • Detail-Oriented
  • Quick learner
  • Self-motivated
  • Able to meet deadlines

Timeline

Customer Service Manager

Sprinter Emergency
09.2021 - 05.2022

Finance Administrator

Good Fellows Auto
11.2019 - 09.2021

Freelance

Legal Assistant
04.2019 - .

Administrative Assistant

REMAX REALTY
03.2018 - 12.2019

Receptionist

Farooq & Chaudhry LLP
01.2017 - 02.2018

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Ameena Mohamed