Ameda Canaj
Montreal,QC
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
07.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Wait Staff Member
Tim Hortons
06.2022 - 12.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
No Degree - Social Sciences
Dawson College
Montreal, QC06.2025
High School Diploma -
École Secondaire Dorval-Jean XXIII
Dorval, QC06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
French
Full Professional
Albanian
Native or Bilingual
Timeline
Customer Service Representative
Walmart
07.2023 - 12.2023
Wait Staff Member
Tim Hortons
06.2022 - 12.2022
No Degree - Social Sciences
Dawson College
High School Diploma -
École Secondaire Dorval-Jean XXIII
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