Amdad Hossain Sajid
Winnipeg,MB
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
DSW (Designer Shoe Warehouse)
Winnipeg, Manitoba
01.2025 - Current
- Manage end-to-end operations for a high-volume "warehouse" model, overseeing a team of 20+ associates and managing inventory for 15,000+ SKUs.
- Drive store profitability by coaching staff on "The Total Customer Experience" and DSW VIP loyalty acquisition, consistently maintaining the top 10% of the district for customer capture rates.
- Earned promotion from Shift Supervisor to ASM within 7 months by delivering top-tier sales results and demonstrating mastery of warehouse logistics.
- Managed all back-office financial functions, including vault reconciliation and daily deposits, maintaining a 100% accuracy rating on internal audits.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Expert Client Advisor
StretchLab
Winnipeg, MB
06.2023 - 12.2024
- Consistently ranked as a top producer, closing [15–20] new membership contracts per month memberships monthly and maintaining a 35% lead-to-close ratio from introductory sessions to long-term commitments.
- Maintained a 35% lead-to-membership conversion rate, significantly increasing the studio's Monthly Recurring Revenue (MRR).
- Managed a digital lead funnel of 100+ prospects at all times using ClubReady/Salesforce, ensuring 100% follow-up within 24 hours of inquiry.
- Utilized CRM tools to track lead engagement and execute personalized follow-up, recovering $5,000+ in monthly recurring revenue from lapsed clients.
- Conducted "Flexibility Assessments" for high-net-worth clients, translating physical data into personalized membership plans to drive long-term commitment.
Financial Customer Service Representative
PC Optimum
Winnipeg, MANITOBA
08.2021 - 05.2023
- Successfully acquired an average of [15–25] new PC Financial MasterCard accounts monthly, consistently exceeding individual sales targets by 15% through proactive floor engagement and needs-based selling.
- Recognized as a top performer in the region for credit product acquisitions while maintaining a 0% error rate in documentation.
- Maintained a 100% accuracy rating on all financial applications and KYC (Know Your Customer) documentation, preventing fraud and ensuring seamless processing.
- Navigated complex billing and account inquiries, de-escalating frustrated clients and providing structured financial solutions.
Home Supervisor
S.P.I.K.E Inc
Winnipeg, Manitoba
01.2020 - 06.2021
- Directed daily operations and staff scheduling for a residential care facility, ensuring 100% compliance with provincial safety regulations.
- Acted as the primary liaison between families, medical staff, and state agencies to ensure seamless service delivery.
- Redesigned the facility’s reporting and medication tracking systems, reducing administrative errors by 25%.
Professional Summary
- Economics graduate with a minor in Management from the University of Manitoba. Bringing experience in customer consultations, sales support, and compliance-driven environments. Strong communication skills and a solid understanding of banking operations and financial fundamentals. Motivated to grow within financial services and customer-focused finance roles.
Skills
- Core Skills: Customer Service & Client Relationship Management, Sales & Needs-Based Consulting, Financial Services & Credit Product Support, KPI Tracking & Performance Metrics, CRM & Client Management Systems, Transaction Processing & Payment Handling, Problem-Solving & Decision-Making, Time Management & Multitasking, Team Collaboration & Leadership, Accuracy & Documentation, Portfolio Management, Effective Communication, Client Centricity, Investment Analysis
.
- Technology: CRM Systems, POS & Payment Processing Systems, Microsoft (Excel, Word & PowerPoint), Google Workspace, ADP Workforce, COVA, ClubReady
Education
- Bachelor of Arts in Economics (Minor: Management) | University of Manitoba | Dec 2025 (Graduated)
- Completed an in-depth study of macroeconomic theory and financial markets, alongside a Management minor emphasizing organizational behavior and strategic operations. Built strong analytical skills in quantitative analysis and financial modeling
Certifications & Awards
- Fundamentals of Digital Marketing | Google Digital Garage
- Duke of Edinburgh’s International Award | Gold Awardee & Team Leader
- Designated as an Ontario Scholar in 2020
Volunteering
Advocacy Volunteer | Manitobans for Human Rights
- Supported community outreach and awareness campaigns, facilitating communication between diverse stakeholders to promote human rights education across the province.
Timeline
Assistant Store Manager
DSW (Designer Shoe Warehouse)
01.2025 - Current
Expert Client Advisor
StretchLab
06.2023 - 12.2024
Financial Customer Service Representative
PC Optimum
08.2021 - 05.2023
Home Supervisor
S.P.I.K.E Inc
01.2020 - 06.2021